Experience

Kunes Country Ford-Lincoln

• United States
• Automotive
• 1 - 100 Employee

• Parts Manager

  • Jun 2023 - Present

• Parts Manager

  • May 2023 - May 2023



JX Truck Center

• United States
• Truck Transportation
• 300 - 400 Employee

• Warranty Administrator

  • Jun 2018 - Jun 2023

   Oversee warranty administration including processing claims timely and accurately and providing resolution.  Provide dealer and internal teams with warranty training in person or virtually.  Update Warranty Administration Procedures Manual as needed and perform dealer warranty audits as required.  Provide warranty support to consumers, distributors, dealers, retailers and suppliers driving resolution for all warranty issues encountered by internal and external… Show more  Oversee warranty administration including processing claims timely and accurately and providing resolution.  Provide dealer and internal teams with warranty training in person or virtually.  Update Warranty Administration Procedures Manual as needed and perform dealer warranty audits as required.  Provide warranty support to consumers, distributors, dealers, retailers and suppliers driving resolution for all warranty issues encountered by internal and external customers.  Coordinate returned parts to appropriate locations for additional in-depth root cause analysis, testing and implementation of corrective actions.  Keep abreast of standard warranty coverages and purchased coverages and the pertaining laws and regulations.

• Service Advisor

  • Jul 2011 - Jun 2018

   Assisted service technicians and retail customers with parts needs and coordinated with service on all special ordered parts.  Scheduled and communicated with lease and rental customers for preventative maintenance and DOT repairs needed.  Supervised workflow in shop for 2nd and 3rd shift to complete all work schedules and meet customer promise times.

• Service Manager

  • Jul 2014 - Dec 2015

   Assisted service technicians and retail customers with parts needs and coordinated with service on all special ordered parts.  Led, managed and mentored 18 technicians and 3 service advisors providing training, daily oversight, scheduling, and performance management.  Scheduled and communicated with lease and rental customers for preventative maintenance and DOT repairs needed.  Supervised workflow in shop for 2nd and 3rd shift to complete all work schedules and meet… Show more  Assisted service technicians and retail customers with parts needs and coordinated with service on all special ordered parts.  Led, managed and mentored 18 technicians and 3 service advisors providing training, daily oversight, scheduling, and performance management.  Scheduled and communicated with lease and rental customers for preventative maintenance and DOT repairs needed.  Supervised workflow in shop for 2nd and 3rd shift to complete all work schedules and meet customer promise times.



Hiller Ford

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Wholesale Parts Specialist

  • Nov 2009 - Oct 2011

  Identified parts needs for retail and wholesale customers and ensured accuracy and timeliness in completion of orders. Traveled to customer locations to ensure customer service and satisfaction goals were consistently met. Identified parts needs for retail and wholesale customers and ensured accuracy and timeliness in completion of orders. Traveled to customer locations to ensure customer service and satisfaction goals were consistently met.