Doug Aberdein
Transition Manager at Centrality Ltd- Claim this Profile
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Bio
Credentials
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Full Technical Certificate, Line Transmission.
City & Guilds
Experience
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Centrality
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Transition Manager
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May 2015 - Present
Transition Projects into the operational environment Gain ISO27001 accreditation Manage the Operations Centre Process improvement Transition Projects into the operational environment Gain ISO27001 accreditation Manage the Operations Centre Process improvement
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Operations and Process Consultant
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Oct 2014 - Dec 2014
Assess the client’s Wi-Fi Operation and make recommendations on a Target Operating Model. Interview all operational staff and identify areas requiring improvement, skills shortfalls, process deficiencies and improvements required in the operational toolset. Design to level 2 the required main operational processes to ITIL V3 guidelines and recommend the toolset required to make these work. Define a choice of operating models and provide an OPEX cost model for each. Assess the client’s Wi-Fi Operation and make recommendations on a Target Operating Model. Interview all operational staff and identify areas requiring improvement, skills shortfalls, process deficiencies and improvements required in the operational toolset. Design to level 2 the required main operational processes to ITIL V3 guidelines and recommend the toolset required to make these work. Define a choice of operating models and provide an OPEX cost model for each.
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Vodafone
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United Kingdom
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Telecommunications
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700 & Above Employee
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Transmission Technical Support Manager
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May 2005 - Aug 2014
I was hired by Cable & Wireless as Manager of Transmission Technical Support, reporting to Head of Network Operations with 16 direct reports. Vodafone acquired Cable & Wireless in 2013. Responsible for technical support of all transmission platforms in the C&W global network. Managed 5 sub teams split across technologies and specialisms: UK & European Synchronous Digital Hierarchy (SDH), UK & European Optical, International SDH & Access, International Optical, and Microwave Radio & Transmission Access Technologies. • Led major incident reviews, with recommendations for implementation of remedial actions to prevent re-occurrence and improve processes. • Led investigation into relationship between air temperature and equipment failure resulting in utility cost savings through equipment room temperature calibration. Show less
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Tiscali
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Italy
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Telecommunications
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500 - 600 Employee
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Head of Technical Management Centre
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May 2004 - May 2005
I was hired as Head of Technical Management Centre, with 5 direct reports and 22 staff. Responsible for day-to-day running of management centre maintaining infrastructure and services in core UK network providing support to several thousand customers across business and residential newtorks. • Re-organised staffing structure and aligned responsibilities to match business needs. • Rationalised staff numbers whilst improving individual remuneration and operational efficiency which resulted in improved morale and reduced overall operating budget by 2%. Show less
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Vodafone
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United Kingdom
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Telecommunications
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700 & Above Employee
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Senior Manager (contract)
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Feb 2004 - Apr 2004
I was engaged as Senior Manager within the Service & Network Management Centre. Responsible for day-to-day running of management centre maintaining infrastructure and services in core UK network with 6 direct reports and 49 staff. I was engaged as Senior Manager within the Service & Network Management Centre. Responsible for day-to-day running of management centre maintaining infrastructure and services in core UK network with 6 direct reports and 49 staff.
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Computer jobs
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Telecommunications
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1 - 100 Employee
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Transmission Technical Support Manager
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Nov 1998 - Nov 2003
06/2001 to 12/2003 - Senior Staff Specialist I was promoted to Senior Staff Specialist within the Network Management Unit (NMU) Operational Effectiveness and Efficiency, I operated as an internal Consultant to the NMU which was responsible for surveillance and repair of the European Network. Managed all staff training and development. Led implementation of new working practices across organisation, to improve customer service and reduce operating costs. Acted as Chair of the European Transmission Technical Forum, addressing technical and operational network issues. Led development and implementation of fault management strategy. Led investigation and re-engineered operational processes resulting in 50% reduction in managed spares usage and elimination of penalties. 03/2000 to 06/2001 - Network Operations Centre Manager I was promoted to Network Operations Centre Manager and managed the London centre, which controlled a proportion of European Transmission Network. • Project managed / implemented NOC closure and transfer of responsibilities to Amsterdam NOC, together with development of new processes and delivery of related technical training. • Member of the European Transmission Technical Forum. 11/1998 to 03/2000 - Manager, Backbone Transmission Support Europe, Amsterdam I was hired as Manager of Backbone Transmission Support Europe, responsible for building and managing a team of 12 technical support engineers providing technical support to European Operations. Show less
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Various Employers
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Chelmsford, United Kingdom
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Earlier Career
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Aug 1990 - Nov 1998
05/1995 to 11/1998: Nortel Networks: Senior Training Specialist 07/1990 to 05/1995: Cable & Wireless (Marine): Senior Cable Engineer 05/1995 to 11/1998: Nortel Networks: Senior Training Specialist 07/1990 to 05/1995: Cable & Wireless (Marine): Senior Cable Engineer
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Education
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ONC Mechanical Engineering
Community
