Experience

Chargent (by AppFrontier)

• United States
• Software Development
• 1 - 100 Employee

• Product Marketing Manager

  • Mar 2023 - Present

• Product Manager

  • Nov 2018 - Mar 2023



Independent Contractor

• United States
• IT Services and IT Consulting

• Business Analyst

  • Apr 2012 - Mar 2016

  • Lead Business Process Reviews with client teams • Configure SFDC to accommodate sales flows, service, account management, etc. • Lead client trainings (individual and group) on all proficiency levels, provided volunteer training at JVC SF • Advise / consult on business flows, logistics • Manage follow-up to ensure adoption, feature requests • Lead Business Process Reviews with client teams • Configure SFDC to accommodate sales flows, service, account management, etc. • Lead client trainings (individual and group) on all proficiency levels, provided volunteer training at JVC SF • Advise / consult on business flows, logistics • Manage follow-up to ensure adoption, feature requests



Heliotrope San Francisco

• United States
• Manufacturing

• Owner & Co-founder

  • Jan 2010 - Mar 2016

  • Managing all aspects of retail start-up for skin care/aromatherapy boutique, including store operations, wholesale, e-commerce • Building brand, beginning with creation of all logo, identity, collateral • Overseeing all operational areas • Strategizing growth, financial and operational planning • Representing company to the press, leading all marketing & public relations, including social networking. • Managing all aspects of retail start-up for skin care/aromatherapy boutique, including store operations, wholesale, e-commerce • Building brand, beginning with creation of all logo, identity, collateral • Overseeing all operational areas • Strategizing growth, financial and operational planning • Representing company to the press, leading all marketing & public relations, including social networking.



Aggregate Supply

• United States

• Owner & Co-founder

  • Nov 2012 - Jan 2014

  I co-founded and helped launch Aggregate Supply, a brick and mortar storefront located in San Francisco's exciting Valencia Street corridor. AS offers clothing, Heliotrope skin care, and home decor made primarily in the US. We landed on SFGate's Top 100 Bay Area Stores list within our first year and continued to grow, becoming more successful, and firmly establishing our presence. Desiring more floor space, we took our Heliotrope line, as well as our daughter-company, Acacia a few blocks down Valencia and launched another store, named after our aforementioned daughter company, in early 2014. Show less



LocBox

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Business Operations

  • Aug 2011 - Mar 2012

  • Part of product development team, shaping web app, overall service package • Managed client relationships for 50+ accounts with frequent contact, QA, overall pulse-checks • Web-design / graphic design for both client and well as in-house assets • Managed client advertising campaigns, analyzed performance • Salesforce.com administrator for the LocBox ORG, trained employees to use SFDC • Part of product development team, shaping web app, overall service package • Managed client relationships for 50+ accounts with frequent contact, QA, overall pulse-checks • Web-design / graphic design for both client and well as in-house assets • Managed client advertising campaigns, analyzed performance • Salesforce.com administrator for the LocBox ORG, trained employees to use SFDC



Apple Retail

• France
• Retail
• 100 - 200 Employee

• Personal Setup Captain

  • Oct 2010 - Aug 2011

  • Lead Personal Setup team of three to five specialists daily, configuring Apple computers and iOS devices for customers. • Trained new specialists on presenting and selling Apple hardware and software. • Troubleshot Apple computer and iOS device issues for customers. • Lead Personal Setup team of three to five specialists daily, configuring Apple computers and iOS devices for customers. • Trained new specialists on presenting and selling Apple hardware and software. • Troubleshot Apple computer and iOS device issues for customers.



eLine

• Italy
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Marketing Coordinator

  • Oct 2007 - Apr 2010

  • Increased email marketing campaign revenue by 19%• Coordinated various departments in order to implement changes and additions to multiple retail sites.• Tracked, compiled, and analyzed SEM data in order to refine search marketing initiatives.• Assisted in the management of SEM vendor accounts.• Executed monthly email marketing via Email Labs.• Performed extensive QA for site changes and additions.• Assisted editorial manager with copy and basic HTML for 20+ retail clients.• Collaborated on viral marketing campaigns. Show less

• Customer Service Supervisor

  • May 2006 - Oct 2007

  • Formally recognized by department manager as the undisputed leader in customer satisfaction within first year.• Trained and supervised customer / technical support representatives.• Performed fraud investigations.• Monitored and reported overall customer satisfaction via BizRate interface.• Developed and implemented knowledge base articles, operational policy.



EDS, an HP company

• India
• Consumer Services

• Computer Helpdesk - USPS Account

  • May 2004 - Apr 2006

  • Provided hardware and software support for the largest network of business computers in the US (USPS Account). • Performed remote network maintenance for small and large LANs. • Developed and refined division-utilized procedures and knowledgebase articles. • Trained newly hired helpdesk representatives. • Provided hardware and software support for the largest network of business computers in the US (USPS Account). • Performed remote network maintenance for small and large LANs. • Developed and refined division-utilized procedures and knowledgebase articles. • Trained newly hired helpdesk representatives.



CoreComm

• Telecommunications
• 1 - 100 Employee

• Provisioning Specialist

  • Oct 2001 - May 2004

  • Managed the Long-Distance CSR division. • Troubleshot ISP connections including Dial-up, Cable, and DSL. • Performed account maintenance via telephone in a call-center environment. • Implemented department training and coordinated projects. • Managed the Long-Distance CSR division. • Troubleshot ISP connections including Dial-up, Cable, and DSL. • Performed account maintenance via telephone in a call-center environment. • Implemented department training and coordinated projects.