Experience

Africa Nazarene University

• Kenya
• Higher Education
• 200 - 300 Employee

• Customer/Guest Relations Officer

  • 2020 - Present

  • Telemarketing Student Recruitment.• Campus Visits & Open Day Recruitment.• CRM project Implementation.• Customer interactions, enquires and feedback management.• Course guidance to prospects/parents at all levels.• Co-ordination of Career day activities and attendance.• Analyzing prospects database through the assigned communication tools and strategic planning on outreach for conversion.• First point of contact to all prospects through telemarketing, email, WhatsApp, walk-in hub spot live chat and during career fairs. Show less

• Administrative Assistant-Principal’s office Town Campus

  • 2015 - 2020

  • Principal’s office: Organizing staff meeting & processing circulars staff, processing meeting minutes, attending to staff needs and requirements, filling management and staff leave management.• Students matter: Process student letters, liaison students and faculty & attending to students’ issues and presenting them to the principal.• Administration: Maintenance, security, cleanliness, classes planning and ensuring adherence, ensuring safety and cleanliness of town campus, management of meeting venues & refreshments availability.• Part time/overloads forms for Faculty/Appointment Letters: Management of appointment letters to faculty.• Other Duties: Part time Lecturer Degree in Mass Communication and Diploma in Public Relations Show less

• Administrative assistant: information desk

  • 2012 - 2015

  • Advising on courses according to qualification.• Attending to old and new clients.• Monthly analysis.• Marketing programs management.

• Receptionist

  • 2007 - 2012

  • Switchboard• Administrative duties• Receiving parcels• Guest relations• Handling inquires• Filing• Updating records



Fairview Hotel Nairobi

• Kenya
• Hospitality
• 1 - 100 Employee

• Front office Operations

  • 2006 - 2007

  • Switchboard • Cashiering • Reservations • Switchboard • Cashiering • Reservations



ROYAL NAIROBI GOLF CLUB

• Kenya
• Hospitality
• 1 - 100 Employee

• Front Office Assistant

  • 2003 - 2006

  • Switchboard• Cashiering• Filing• Guest relations

• Waitress

  • 2001 - 2003

  • Working in Food and Beverage (F&B) Service Department.