Experience

Packey Webb Ford

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Warranty Administrator

  • Apr 2015 - Present



Rod Baker Ford

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Master Certified, Warranty Administrator

  • Jan 2000 - Apr 2015

  Fully responsible for all Warranty Administration. Initiatives include scheduling Technicians, documenting claims, reconciling schedules and verifying all documentation. • Maintains warranty costs and presents recommendations to Managers. • Successfully scaled from under 2000 warranty claims to over 4200 in 2014. • Processes claims and supports staff for Writers. • Maintains warranty schedules. • Created multiple spreadsheets to track rental vehicles, goodwill from manufacturer and warranty trends. • During period of transition, took on additional duties including Technician training. Ensured Technicians were keeping up with certifications and training. • Expanded warranty knowledge by taking Technician classes. Show less



Village Ford Sales

• Bolingbrook, Illinois

• Warranty Administrator

  • Apr 1994 - Jan 2000

  Expanded knowledge of Claiming process and Service Accounting. • Took Technical classes to further knowledge of claiming. • Gained experience in scheduling shop work according to Technician skill levels. • Processed claims. Expanded knowledge of Claiming process and Service Accounting. • Took Technical classes to further knowledge of claiming. • Gained experience in scheduling shop work according to Technician skill levels. • Processed claims.



Gregg Motor Sales

• Joliet, Illinois

• Warranty Clerk

  • Mar 1993 - Apr 1994

  Continued with Claiming process knowledge and acquiring additional responsibilities. • Learned about body shop techniques to expand my claiming knowledge. • Became more active in Service Advisor portion of the Service Department. • Took advantage of the small dealership environment to interact with the other departments to gain understanding of the entire process beyond just Warranty Claiming. Continued with Claiming process knowledge and acquiring additional responsibilities. • Learned about body shop techniques to expand my claiming knowledge. • Became more active in Service Advisor portion of the Service Department. • Took advantage of the small dealership environment to interact with the other departments to gain understanding of the entire process beyond just Warranty Claiming.



Village Ford Sales

• Bolingbrook, Illinois

• Warranty Clerk

  • May 1988 - Mar 1993

  Learned about claiming and communicating. • Performed Customer relations calls in the evenings and provided the results to the Service Manager. • Learned general office procedures. • Learned how to communicate with customers as well as other businesses. Learned about claiming and communicating. • Performed Customer relations calls in the evenings and provided the results to the Service Manager. • Learned general office procedures. • Learned how to communicate with customers as well as other businesses.



Kemmerer Bottling Company

• Joliet, Illinois

• Factory Line Worker

  • May 1985 - Dec 1988

  Learned several aspects of manufacturing as well as team-building skills. • Learned to use several different types of machinery. • Headed a production team in the pre/post-mix division. • Learned some basic mechanics while assisting the maintenance person. • Assisted the Quality Control team in testing the product and the equipment. Learned several aspects of manufacturing as well as team-building skills. • Learned to use several different types of machinery. • Headed a production team in the pre/post-mix division. • Learned some basic mechanics while assisting the maintenance person. • Assisted the Quality Control team in testing the product and the equipment.