Benefits Representative

• Aug 2022 - Apr 2023

Provide benefit support and solutions to federal employees all over the state of Wisconsin Provide benefit support and solutions to federal employees all over the state of Wisconsin

Employee Benefits Account Manager

• May 2021 - Mar 2022

Senior Benefits Advisor

• May 2020 - Jun 2020

Consult with seniors to help them find best Medicare Advantage Plan for them. Enroll them in benefits. Call center environment. Consult with seniors to help them find best Medicare Advantage Plan for them. Enroll them in benefits. Call center environment.

Agent Sales Representative

• Oct 2019 - Mar 2020

-Make presentations to decision makers of companies to explain benefits of supplemental insurance products for their employees. -Meet one-on-one with employees to explain their options and enroll in the products. -Utilize Health & Life Insurance licenses to sell products. -Cold calling and drop-in to offices to meet decision makers to schedule presentations. -Make presentations to decision makers of companies to explain benefits of supplemental insurance products for their employees. -Meet one-on-one with employees to explain their options and enroll in the products. -Utilize Health & Life Insurance licenses to sell products. -Cold calling and drop-in to offices to meet decision makers to schedule presentations.

Family Service Advisor for Memorial Estates

• Oct 2015 - Oct 2019

-Assist clients in decision-making for funeral services, both for unexpected familial loss and planning for the future. -Distinction of becoming #1 in sales for my first Founders Month contest in 2016 with sales of $119,000. -Constantly growing customer contacts in CRM database and utilizing this database for pre-need sales contacts. -Earned Presidents Circle Award during first qualifying period by surpassing the minimum sales requirement of $858,000 by 10 percent. -Maintain… Show more -Assist clients in decision-making for funeral services, both for unexpected familial loss and planning for the future. -Distinction of becoming #1 in sales for my first Founders Month contest in 2016 with sales of $119,000. -Constantly growing customer contacts in CRM database and utilizing this database for pre-need sales contacts. -Earned Presidents Circle Award during first qualifying period by surpassing the minimum sales requirement of $858,000 by 10 percent. -Maintain consistent follow-through for clients, to ensure their trust and confidence in my dedication to their positive experience. -Coordinate closely with funeral directors when scheduling and planning a funeral & burial of an individual. Making sure that everything is in place and ready, and all complications resolved, before the family arrives at the cemetery for the burial. Show less -Assist clients in decision-making for funeral services, both for unexpected familial loss and planning for the future. -Distinction of becoming #1 in sales for my first Founders Month contest in 2016 with sales of $119,000. -Constantly growing customer contacts in CRM database and utilizing this database for pre-need sales contacts. -Earned Presidents Circle Award during first qualifying period by surpassing the minimum sales requirement of $858,000 by 10 percent. -Maintain… Show more -Assist clients in decision-making for funeral services, both for unexpected familial loss and planning for the future. -Distinction of becoming #1 in sales for my first Founders Month contest in 2016 with sales of $119,000. -Constantly growing customer contacts in CRM database and utilizing this database for pre-need sales contacts. -Earned Presidents Circle Award during first qualifying period by surpassing the minimum sales requirement of $858,000 by 10 percent. -Maintain consistent follow-through for clients, to ensure their trust and confidence in my dedication to their positive experience. -Coordinate closely with funeral directors when scheduling and planning a funeral & burial of an individual. Making sure that everything is in place and ready, and all complications resolved, before the family arrives at the cemetery for the burial. Show less

Director of Shipping and Production

• Jun 2014 - Dec 2014

-Restructured the warehouse and streamlined procedures resulting in significantly increased productivity, thereby saving the company at least $40,000 annually. -Doubled on-hand inventory for top requested products and ensured that all materials were ordered, printed, and produced early enough to be shipped UPS Ground, rather than the costly 2nd Day Air or Overnight, resulting in a minimum of $20,000 savings annually. -Restructured the warehouse and streamlined procedures resulting in significantly increased productivity, thereby saving the company at least $40,000 annually. -Doubled on-hand inventory for top requested products and ensured that all materials were ordered, printed, and produced early enough to be shipped UPS Ground, rather than the costly 2nd Day Air or Overnight, resulting in a minimum of $20,000 savings annually.

Customer Service Coordinator/Dispatcher

• Jun 1993 - May 2003

-Analyzed, prioritized, and dispatched equipment repair service calls for 30 service technicians covering 6 states, and provided backup to 4 other dispatchers for 120 technicians covering 19 states. -Memorized territories, employee numbers, phone numbers which achieved more efficient and accurate scheduling and decision-making. -Honest work ethic allowed me to be the first employee to telecommute. Success of this endeavor allowed others the opportunity to do the same. -Analyzed, prioritized, and dispatched equipment repair service calls for 30 service technicians covering 6 states, and provided backup to 4 other dispatchers for 120 technicians covering 19 states. -Memorized territories, employee numbers, phone numbers which achieved more efficient and accurate scheduling and decision-making. -Honest work ethic allowed me to be the first employee to telecommute. Success of this endeavor allowed others the opportunity to do the same.

Store Manager

• Aug 1989 - Jun 1993

-promoted from Floor Supervisor to Assistant Manager to Store Manager of low volume store, then to Store Manager of medium volume store within 3 years. -promoted from Floor Supervisor to Assistant Manager to Store Manager of low volume store, then to Store Manager of medium volume store within 3 years.