Experience

New Hope Treatment Centers Inc

• Mental Health Care
• 1 - 100 Employee

• Residential Counselor, II

  • Mar 2014 - Present

  -Provide on-site supervision of youth. -Provide crisis intervention and counseling to clients in care. -Coordinate house activities while on primary coverage (house meetings, chores, meals, overall house cleanliness, etc.) -Answer the information/referral phone and provide referral information as needed, making referrals where appropriate. -Provide advocacy services, including informal counseling, and community referrals.Maintain a secure and safe facility. -Maintain accurate case files; log entries, and other necessary client records. -Complete an incident report on any facility damage, medical emergency, or any incident, which occurs out of the ordinary daily functioning of the house. -Organize and conduct daily/weekly outings and structured activities for youth in care. Show less



SunTrust

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Loan Officer

  • Mar 2013 - Present

  -Utilize, manage and market to a database of customer contacts. -Maintain a positive sales environment by educating potential borrowers on the Company’s products and services; create and deliver presentations when necessary. -Interview perspective applicants and obtain specified information relating to the loan or credit application; correspond with applicant via telephone, email or in-person to resolve questions regarding application information. -Perform prequalification assessment and analysis of financial condition and risk of financing requests within the Company’s credit policies and programs, as well as all state and federal lending regulations. -Negotiate terms of loan and conditions. Collect up-front fees from applicant. -Represent the Company in various community and civic functions to enhance the Company’s image and develop additional business. - Consistently apply superior decision making techniques relating to applicant inquiries, approvals, and requests as they pertain to existing policies and procedures Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Loan Officer

  • Jun 2012 - Mar 2013

  -Approve loans within specified limits, and refer loan applications outside those limits to management for approval. -Meet with applicants to obtain information for loan applications and to answer questions about the process. -Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. -Explain to customers the different types of loans and credit options that are available, as well as the terms of those services. -Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information. -Review and update credit and loan files. Show less



Foundation Financial Group

• Charlotte, North Carolina Area

• Sr. Mortgage Consultant

  • Jan 2011 - May 2012

  -Review loan agreements to ensure that they are complete and accurate according to policy. Compute payment schedules. -Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs. -Submit applications to credit analysts for verification and recommendation. -Handle customer complaints and take appropriate action to resolve them. -Work with clients to identify their financial goals and to find ways of reaching those goals. -Confer with underwriters to aid in resolving mortgage application problems. -Negotiate payment arrangements with customers who have delinquent loans.Market bank products to individuals and firms, promoting bank services that may meet customers' needs. -Supervise loan personnel. Show less



JK Marketing, Inc.

• Charlotte, North Carolina Area

• Area Sales Manager

  • Dec 2009 - Jan 2011

  -Sales outsourcing involvement in direct marketing. -Train, develop, and manage a productive team of 10-20 employees while maintaining an entire office. -Document preparation, designated employees for different assignments, and reviewed sales effectiveness to implement a plan of action if needed. -Assisted in planning and implementing daily goals and made recommendations to management to improve efficiency and effectiveness. -Held daily meetings to update employees about questions or concerns about the U-Verse product. -Demonstrate thorough and recent competitive knowledge of features, benefits, and product differences, pricing with cable, high-speed internet, and phone services.Approve and/or deny credit applications. -Build strong rapport with residential customers. -Met and exceeded sales goal established by local market.Independently established and organized daily sales activities. -Flexibility to work extended hours during heavy workload periods and traveling up to 75% of the time. Show less