BPS Team Lead

• Jan 2023 - Present

Business Process Outsourcing Service

Team Lead

• Jan 2019 - Jan 2023

• Managing a customer focused artwork team (Artwork Coordinators, Artworkers and Quality Controllers) in their daily production work and making sure all work is co-ordinated in an efficient way and to the necessary high standards• Creating, planning, communicating, organizing and tracking of packaging projects.• Monitoring individual team members to identify and schedule required training• Managing issues within the team – troubleshooting, technical aspects, quality problems• Developing and maintaining Work Sequences and Work Instructions for all Roles: Artwork Coordinator, DTP, QC• Escalation of potential issues to management support team• Identifying and managing process improvements – continuous improvement projects• Working closely with the Quality team on the investigation of issues and CAPAs Show less

Assistant Team Lead / Project Coordinator

• Oct 2017 - Jan 2019

• Assisting in management of the team• Managing daily/weekly work in progress according to business priorities• Creating, planning, communicating, organizing and tracking of packaging projects.• Ensuring all tasks/projects are consistently completed on time and in accordance with objectives and requirements of all process stakeholders.• Escalation of potential issues to Team Lead/Production Manager• Monitoring individual team members to identify and schedule required training• Managing issues within the team – troubleshooting, technical aspects, quality problems• Working with weekly and monthly KPI’s Show less

Project Coordinator / QC Inspector

• Dec 2014 - Oct 2017

• Inspection of hard copy and soft copy proofs to customer’s specification.• Ensure all parts are inspected within the time allocated and within strict quality guidelines.• Inspection of Physical and Digital artwork/print in Pharmaceutical environment.• Accurate and clear completion of all necessary Quality Documentation.• Verification that appropriate operator checks and documentation have been completed accurately.• Clearly communicating with operators and Production management on the status and issues of product. • Creating, planning, communicating, organizing and tracking of packaging projects.• Ensuring all tasks /projects consistently completed on time and in accordance with objectives and requirements of all process stakeholders. • Working to GMP (Good Manufacturing Practises) Standards at all times• Training new staff. Show less

QC Inspector

• Jul 2009 - Dec 2014

• Quality Inspection of Folding Cartons, Litho Laminate Cartons, Blister Cards, Leaflets and Bound Booklets to the highest International Standards. Checking for damage, defects, or shortages, using specification sheets, gauges, and standards chart. • Ensuring the requirements of the largest pharmaceutical and software companies are met. • Collection of products samples and preparing them for laboratory analysis, evaluation and testing. • Daily communication with customer service and machine operators to exchange information regarding products, materials, and services. • Managing the transfer of product from stock not meeting quality standards and notifying supervisors and customer services of discrepancies or shortages. • Keeping quality documentation up to date. • Training new staff. Show less

QC Inspector

• Nov 2006 - Jul 2009