Experience

symmetrical.ai

• United Kingdom
• Software Development
• 1 - 100 Employee

• VP Customer Experience

  • May 2019 - 4 years 8 months

  Warsaw, Masovian District, Poland - Pioneered AI-driven strategies, significantly enhancing customer journey and user experience in a high-paced startup environment. - Led successful cross-team collaborations for product development and market launches. - Employed data analytics and led comprehensive customer discovery processes to inform business decisions, significantly contributing to product-market fit initiatives.



Alior Bank SA

• Poland
• Banking
• 700 & Above Employee

• Director Retail Credit Risk Management (Progression from Junior Risk Modeling Specialist)

  • Dec 2010 - May 2019

  Warsaw, Masovian District, Poland - Managed retail risk with a focus on data analytics, ML tool development and enhancing operational efficiency. - Nurtured relationships with key stakeholders and external partners, aligning risk management strategies with business objectives. - Collaborated on a Big Data Project with MIT, enhancing the bank's analytical capabilities in business domains, lowering the operational costs, enhancing business decision-making efficiency and customer offer personalization. -… Show more - Managed retail risk with a focus on data analytics, ML tool development and enhancing operational efficiency. - Nurtured relationships with key stakeholders and external partners, aligning risk management strategies with business objectives. - Collaborated on a Big Data Project with MIT, enhancing the bank's analytical capabilities in business domains, lowering the operational costs, enhancing business decision-making efficiency and customer offer personalization. - Mentored team members, fostering professional growth and a collaborative work environment. Show less



Warsaw School of Economics

• Poland
• Higher Education
• 100 - 200 Employee

• Assistant Professor (Progression from Research Assistant)

  • Sep 2005 - Sep 2011

  Warsaw Area, Poland - Conducted research in data-driven economics, applying analytical methodologies to practical business and economic challenges, leading market analysis. - Mentored academic teams, paralleling professional team leadership and fostering a culture of innovation. - Engaged in the practical application of data analytics, contributing to economic discourse and data-driven decision-making.