Experience

Marble Hub

• Australia
• Building Materials
• 1 - 100 Employee

• Quality Associate

  • Apr 2020 - Present

  Responsibilities: ♦ Improve the value chain, and standardize processes, while inspecting operations and final products ♦ Update senior management and setting quality standards ♦ Inspect and ensure that quality system processes and procedures comply all required standards and policies ♦ Communicate and correspond with internal and external departments within the company regarding quality issues, problems and complaints ♦ Define, review and improve the value chain; initiated a culture of standardised process and increased efficiency ♦ Analyze operations and processes to recommend key areas of improvement and research educational opportunities for individual team members ♦ Efficiently drive improvements in production efficiency and reduce waste through constant operations monitoring and testing



International SOS

• Singapore
• Hospitals and Health Care
• 700 & Above Employee

• Quality Associate

  • Jan 2019 - Jan 2020

  Responsibilities:♦ Formulated and implemented quality standards and procedures, while reviewing client requirements,♦ Monitored performance, supervised employees and made suggestions for improvement.♦ Meticulously conducted quality audits of the Assistance Centre operations and examined inbound and outbound telephone calls and other correspondence♦ Service recovery was conducted to retain lost clients/companies; integrated staff of different disciplines and drove the team to devise and agree on comprehensive quality procedures♦ Delivered coaching as part of the audit discovery; employed effective communication skills to persuade reluctant staff to transform their way of working to incorporate quality methods♦ Developed, incorporated and managed corrective actions; responsible for leading continuous improvements, problems analysis, solutions implementation & follow up

• Operations Coordinator

  • Sep 2018 - Dec 2018

  Responsibilities:♦ Collaborated with different departments and department managers to implement procedures that increased both departmental and employee productivity♦ Monitored day-to-day operations, communicated with customers, and formed long-term connections with key stakeholders♦ Gathered and analysed data to extract critical information and meaningful trends via professional use of excel and visualized results in a presentable PowerPoint format♦ Developed and maintained good relationships with clients to drive continuous business growth♦ Connected with customers around the world from different backgrounds through phone or email and provided them with personalised customer service♦ Utilised a specialised application to assist customers with payment, billing and reimbursement processes



MarjanTile

• Iran
• Wholesale Building Materials
• 1 - 100 Employee

• Internal Auditor

  • 2013 - 2017

  Responsibilities: ♦ Oversaw risk management processes, internal control systems and corporate governance procedures ♦ Identified and pursued opportunities for profit improvement, cost reduction, and better utilisation of company resources consistent with established success measures ♦ Established internal audit objectives, implemented audit processes and delivered reports to management Responsibilities: ♦ Oversaw risk management processes, internal control systems and corporate governance procedures ♦ Identified and pursued opportunities for profit improvement, cost reduction, and better utilisation of company resources consistent with established success measures ♦ Established internal audit objectives, implemented audit processes and delivered reports to management