Experience

Pink Sky Digital

• United States
• Marketing Services
• 1 - 100 Employee

• Chief Executive Officer

  • Mar 2023 - Present

  Experienced and results-driven Vice President of Global Operations with a proven track record of driving operational excellence and transforming businesses. Passionate about leading high-performing teams and delivering exceptional results at Pink Sky Digital. 🏢 Pink Sky Digital: Joining Pink Sky Digital, a forward-thinking and innovative company in the digital services industry, I am dedicated to spearheading operational excellence initiatives and positioning the company as a global leader. Together, we will drive growth and exceed client expectations. 🔑 Key Achievements: ✅ Operational Excellence: Led global operations teams to streamline processes, reduce costs, and enhance service delivery, resulting in improved customer satisfaction and increased profitability. ✅ Global Team Leadership: Built and mentored high-performing teams, fostering a collaborative and inclusive culture that drives innovation and excellence. ✅ Process Optimization: Implemented best practices and leveraged technology solutions to improve operational efficiency, scalability, and agility. ✅ Strategic Planning: Developed and executed comprehensive operational strategies aligned with business goals, enabling Pink Sky Digital to seize new market opportunities and stay ahead of the competition. ✅ Client-Centric Focus: Established customer-centric processes and initiatives to ensure exceptional client experiences and long-term partnerships. 🌟 Industry Expertise: With a deep understanding of the digital services industry, I have successfully navigated the evolving landscape of technology, marketing, and e-commerce. I stay abreast of industry trends and leverage my knowledge to drive business growth and innovation. Show less



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Senior International Cash Collector

  • Nov 2021 - Jun 2023

  Experienced Senior Operations Manager with a proven track record of optimizing operational performance and delivering exceptional results. Join me at British Telecom (BT) and be part of a team that is shaping the future of communication. 🏢 About BT: BT is a global leader in telecommunications, networking, and digital services. As a Senior Operations Manager, I have contributed to BT's commitment to innovation and reliability, positioning the company at the forefront of the industry. 🔑 Key Responsibilities: ✅ Operational Excellence: Led teams to deliver the highest standards of service delivery and customer satisfaction through optimized processes and resource allocation. ✅ Team Leadership: Built and motivated high-performing teams, fostering a culture of collaboration, innovation, and continuous learning. ✅ Performance Management: Developed and implemented performance metrics and KPIs, achieving and surpassing targets while addressing areas for improvement. ✅ Customer Service: Championed a customer-centric approach, ensuring exceptional experiences and building strong customer relationships. ✅ Process Optimization: Identified opportunities for process streamlining, automation, and cost optimization, resulting in increased efficiency and reduced operational costs. ✅ Cross-Functional Collaboration: Collaborated with internal stakeholders, including sales, marketing, and technology teams, to ensure alignment and seamless coordination. Show less



Cruisetopic

• Italy
• Leisure, Travel & Tourism
• 1 - 100 Employee

• International Sales Team Leader

  • Aug 2020 - Sep 2021

  As the International Sales Team Leader, I played a pivotal role in driving the expansion of our business into the European and North American markets. Leveraging my expertise in sales and market development, I successfully built and managed a high-performing team of 7 sales professionals. Key accomplishments during my tenure include: - Spearheading the company's growth strategy by identifying and capitalizing on new market opportunities in the European Union and North America - Recruiting, training, and leading a diverse team of 7 sales specialists, cultivating a culture of excellence and fostering their professional development - Establishing strong relationships with key industry players, distributors, and partners to maximize market penetration and drive revenue growth - Monitoring and analyzing market trends, competitor activities, and customer preferences to inform sales tactics and product positioning - Collaborating with internal departments to ensure seamless coordination and alignment with overall business objectives, resulting in a unified approach to market expansion In my capacity as International Sales Team Leader, I was instrumental in successfully launching the company into new markets and solidifying its presence as a competitive force in the global marketplace. Show less



VeroniCar

• Head of Operations

  • Mar 2019 - Apr 2020

  As the Head of Operations at VeroniCar, a tourism-focused company, I played a pivotal role in orchestrating the end-to-end operations, from establishing valuable partnerships to overseeing customer experience. My tenure, which lasted from March 2019 to April 2020, came to an end due to the unfortunate impact of COVID-19 on the tourism industry. During my time at VeroniCar, I achieved the following milestones: - Expertly managed a wide range of contacts and collaborations, fostering long-term relationships and mutually beneficial partnerships within the tourism sector - Acquired extensive experience in various facets of business operations, including the significance of social media presence and effective recruitment strategies - Refined my customer service skills, ensuring that all clients received the utmost care and attention, contributing to the company's strong reputation in the industry - Successfully transitioned the entire company to a fully remote, online model, demonstrating adaptability, resilience, and innovative thinking in the face of unprecedented challenges The invaluable knowledge and expertise gained during my time as Head of Operations at VeroniCar have greatly contributed to my professional growth and prepared me to my subsequent roles. Show less



Avis Budget Group International

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Senior Operations Specialist

  • May 2014 - Apr 2020

  As a Senior Operations Specialist, I had the incredible opportunity to apply my academic background and thrive in a dynamic, multinational environment. Surrounded by a diverse team of talented professionals, I further developed my expertise in operations and financial management, while also honing my Italian language skills. Key accomplishments during my tenure include: - Seamlessly integrating into a multicultural setting and building lasting relationships with inspiring managers and dedicated colleagues - Gaining proficiency in the Italian language, which has greatly enriched both my personal and professional life - Mastering the art of time management and establishing a productive daily routine, ensuring optimal efficiency in all tasks - Serving as a primary point of contact for clients, authorities, and various external bodies, demonstrating exceptional communication and relationship-building skills - Overseeing invoicing and financial preparation processes, contributing to the organization's overall financial health and stability This invaluable experience has not only allowed me to grow professionally but has also equipped me with the skills necessary to excel in my subseqent roles. Show less



Hostel Mester

• Co-Founder

  • Nov 2017 - Mar 2020

  As the Co-Founder and Chief Operations Officer, I am dedicated to empowering property owners by maximizing their income potential through our comprehensive and fully-managed Airbnb management services.With a passion for hospitality and exceptional customer experiences, I oversee the daily operations of our business, ensuring that our clients receive the highest level of service, while their guests enjoy a seamless and memorable stay.My key responsibilities include:- Developing and implementing strategic growth plans to expand our market presenceBuilding and maintaining strong relationships with property owners and partners- Overseeing a dedicated team focused on property management, guest relations, and maintenance- Implementing cutting-edge technology and innovative solutions to streamline operations and drive efficiency- Ensuring compliance with local regulations and maintaining high standards for health and safetyBy leveraging my expertise in the vacation rental industry, I strive to help property owners unlock their properties' full potential, while providing guests with unforgettable travel experiences.Feel free to connect with me to discuss potential partnerships, industry insights, or simply to share your love for travel and hospitality. Show less

• Chief Operations Officer

  • Nov 2017 - Mar 2020

  As the Co-Founder and Chief Operations Officer, I am dedicated to empowering property owners by maximizing their income potential through our comprehensive and fully-managed Airbnb management services.With a passion for hospitality and exceptional customer experiences, I oversee the daily operations of our business, ensuring that our clients receive the highest level of service, while their guests enjoy a seamless and memorable stay.My key responsibilities include:- Developing and implementing strategic growth plans to expand our market presenceBuilding and maintaining strong relationships with property owners and partners- Overseeing a dedicated team focused on property management, guest relations, and maintenance- Implementing cutting-edge technology and innovative solutions to streamline operations and drive efficiency- Ensuring compliance with local regulations and maintaining high standards for health and safetyBy leveraging my expertise in the vacation rental industry, I strive to help property owners unlock their properties' full potential, while providing guests with unforgettable travel experiences.Feel free to connect with me to discuss potential partnerships, industry insights, or simply to share your love for travel and hospitality. Show less



Business Contacts GmbH

• Germany
• Human Resources Services

• Chief of Staff

  • Apr 2018 - Mar 2019

  Key achievements: - Opened the Isreali market with above-expected results. - Increased bottom line results for core business operations with 80% YoY - Formed and expanded partnerships with regional and international providers Key achievements: - Opened the Isreali market with above-expected results. - Increased bottom line results for core business operations with 80% YoY - Formed and expanded partnerships with regional and international providers