Experience

Mural Corporation

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Microsoft 365 Support Engineer

  • Mar 2021 - Present

  Technical advisor for business customers via the phone and remote access to answer questions and resolve issues pertaining to tenant creation/sign-up, installation, computer software, networking, system issues for end users, and usage of Microsoft 365. Problem-solve computer software, server, mobile devices, networking, and system issues with end users. Supported technologies include Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Outlook, the Office Productivity Suite, Azure Active Directory, email migrations, hybrid migrations, PowerShell scripting and other related technologies. Continual training to provide up-to-date and a high standard of product information for all released software configurations. Solid record of achieving and exceeding performance and behavioral expectations. Show less



Jim Click Automotive Team

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Network Administrator

  • Oct 2010 - Jan 2019

  Responsible for the daily management, upkeep and configuration of computer systems for 750+ end users which include 9 dealerships and one finance company. Responsible for AD user management; Cisco VoIP account creation and modify lines accordingly; setup Cisco Unity mailboxes; install fax lines; install analog phone lines on VG. troubleshoot server/virtual machine related issues. Provide support for VMax security camera system which includes account setup, modifying ACL for user access. Setup and configuration of Microsoft Office 365 accounts and password resets. Perform daily backups. Adding or removing access for end users on WLAN controller. Setup VLAN’s for credit card terminals. Provide support for Microsoft Office products and various dealership vendor related software. Diagnose and troubleshoot network related issues. Setup, test and troubleshoot conference equipment. Install and manage desktop and laptop computers, servers, networks, security systems and other critical components. Provide detailed documentation in call tracking solutions database on issues and resolutions for future analyst reference. Promoted network security. Show less



G4S

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Assistant Fleet Manager

  • Nov 2008 - Nov 2009

  Responsible for the management, maintenance and cleaning of approximately 430 vehicles assigned to Wackenhut fleet. Monitored expenditure; advised on the correct operation of vehicles; ensured compliance with all fleet and transport regulations; managed the process of driver hours, accident reporting. Ensured maximum availability of fleet for operational teams; responsible for maintaining the fleet database and ensuring its accuracy. Acted as fleet adviser for all customer groups. Undertook additional duties which included assisting end users with report creation, installing printers, troubleshooting desktop and network issues. Show less



Beaudry RV

• Automotive
• 1 - 100 Employee

• System Administrator

  • Nov 2006 - Nov 2008

  Provide remote desktop support for 450 end users in Arizona and California. Troubleshoot hardware, software, network, VoIP (voice over IP), analog/data line, and proprietary RV dealership software. Configure desktop/laptops, create/deploy images, install software, patches, device drivers, printers, local and network. Install fax lines on the Voice Gateway. Manage Microsoft 2003 Active Directory, File Server Directories, Websense, Cisco Call Manager and Call Unity, wireless devices and inventory tracking. Assign devices to various departments and place on local domain. Provide end user training on creating and sharing files, setting up mapped directories and various Microsoft applications including Outlook, Excel and Word. Show less



Intuit

• United States
• Software Development
• 700 & Above Employee

• Sr. System Support Technician

  • Oct 2005 - Nov 2006

  Provide technical support and expertise for high end professional tax software. Diagnose and produce creative solutions for highly complex software, hardware, peripheral equipment, data communications, data integrity issues/anomalies and network problems. Assist users in software installation, removal and modification; data backup and restoration procedures; applying software patches/updates; install device drivers; configure servers, Terminal Services and backup systems. Provide detailed documentation in call tracking solutions database on issues and resolutions for future analyst reference. Show less



Professional Services/PROPOCO (National Institutes of Health)

• Bethesda, Maryland

• Facilities Manager

  • Jul 2002 - Jul 2005

  Responsible for coordinating and overseeing various responsibilities of eight supervisors as it related to the 3.5 Million sq. ft. facility. Provide human resource functions for 150 employees such as payroll, benefits and new hires. Provide technical support by troubleshooting both hardware and software; act as a liaison to IT department and department of network administration; manage facility inquiries and provide resolutions as appropriate. Created and maintain correspondence for the Director. Provide financial tracking and budget reporting for executive officers. Create policies and procedures for inventory management and records management for supplies and employees. Responsible for day-to-day administration for operations of the department. Show less



RCN

• United States
• Telecommunications
• 700 & Above Employee

• Network Engineer

  • Jul 2000 - Mar 2002

  Maintained responsibility for all facets of installation, maintenance, repair, and troubleshooting for Backbone and Edge network routing/switching equipment throughout regional point of presence sites encompassing Maryland, District of Columbia, and Virginia. Installed and maintained all network equipment associated with Internet POP sites to include Lucent, Cisco, and diverse vendor-related equipment. Interpreted and responded to AC, DC, UPS alarms. Created, troubleshot, repaired, and closed out trouble tickets, as well as provided assistance to Technical Support groups to resolve trouble tickets. Prepared and kept track of required documentation, external updates, and service requests. Coordinated and scheduled system maintenance. Tracked port availability on diverse routing and switching elements. Telnet into TNT/Apex/switch for remote troubleshooting. Installed equipment racks/panels/bays and run cross connects/punch down cables/wire modular jacks. Responded to outages and planned maintenance upgrades. Followed schedule and requirements for vehicle maintenance/documentation and adhered to all vehicle policies/procedures. Show less