Experience

Betika

• Kenya
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Customer Service Supervisor

  • Nov 2021 - Present

  I am an accomplished, self-motivated, enthusiastic customer service professional with a proven track record within the private sector combined with a customer focused approach to business.

• Gaming

  • Dec 2019 - Present

  • Settling of games and correction of results with betradar and sportradar platform• Providing clear, accurate, time escalations to the relevant source• Regular and continuous follow up after escalations• Good communication and timely provision of reports

• Customer Service Agent

  • Aug 2019 - Dec 2019

  • Settling of games and correction of results with betradar and sportradar platform• Providing clear, accurate, time escalations to the relevant source• Regular and continuous follow up after escalations• Good communication and timely provision of reports



Oxygen8

• Canada
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Operations Support Manager

  • Feb 2016 - Mar 2019

  • Have sufficient knowledge about Oxygen8’s{BETYETU KENYA AND ELITEBET KENYA} products and services and respond to all inquiries accordingly ,this includes handling Lotto products and reports,Tatua 3 products and reports and anything pertaining to numbers• Settling of games and correction of results with the FSB and Exalog plattform• Handling and managing all customer service reports including BETYETU Products for all territories, for instance,Ghana,Tanzania and Kenya• I am also conversant with USSD codes of the various products we used to handle• Respond promptly and effectively to incoming customer calls, chats and emails. • Develop key promotional messages in consultation with the project team• Provide splendid customer services to customers in a friendly and courteous manner at all times• Have sufficient knowledge about Oxygen8’s products and services and respond to all inquiries accordingly• Ensure that customers’ confidential information is properly protected and only used for official purposes• Be involved in performing some financial related and marketing transactions eg Approval of large MPESA payouts on the betting side of the company• Maintain documentation management system (hard copy and on network)Key Achievements/Projects• I am responsible for creating content for Elitebet Kenya ‘s call center and expanding our reach through the use of various social media platforms, which has brought us more engagement with our clients. I am part of the operations team tasks with coming up with ideas and solutions to our to our clients. We do this with an endeavor to spur more deposits among our clients and also grow awareness of our product offering. • Addition of at least 1.3 Million new clients since joining the company• Addition of at least 90,000 more clients on Social Media mainly driven by a sponsored initiative



Elitebet Ltd

• Gambling Facilities and Casinos
• 1 - 100 Employee

• Customer Care Supervisor

  • Jan 2014 - Jun 2017

  • Respond promptly and effectively to incoming customer calls, chats and emails. • Ensure that more complex customer issues are followed up and resolved in a timely manner. • Provide technical support to customers. • Proactively develop customer relationships by maintaining contact at an appropriate level. • Feedback recurring customer issues to Team Leader and relevant internal department • Respond promptly and effectively to incoming customer calls, chats and emails. • Ensure that more complex customer issues are followed up and resolved in a timely manner. • Provide technical support to customers. • Proactively develop customer relationships by maintaining contact at an appropriate level. • Feedback recurring customer issues to Team Leader and relevant internal department