Internal Communications Executive

• Mar 2022 - Present

Associate, Communications Design

• Mar 2021 - Dec 2021

•Media planning role working on the Amazon account, specialising in their brand- centric campaigns for social good. •Work closely with Specialty Business Units (e.g., TV, Digital, Social) to plan and implement nationwide campaigns. •Conduct weekly reporting on live activity to ensure superior performance and hitting benchmarks throughout. •Daily use of media planning tools such as Mediaocean Prisma to create tags for campaign set up and MediaTools to design online media plans and send MAs for client approval. •Maintenance of POV reports and competitive documents using planning tool, Nielsen, to inform best practice planning approaches and outcomes for client, brand, and category. •Take ownership of client facing EMEA portal from a UK perspective. Deliver ad-hoc client requests to support decision making throughout planning process. •Lead management of planning details within agency financial systems across the Amazon account monthly for review by the Global Finance Team. •Built sustainability audience eBook using TGI insights ahead of Amazon’s 'The Climate Pledge' campaign launch. Show less

Learning and Development Communications Lead

• Jul 2019 - Sep 2019

•Promoted to Learning and Development (L&D) Communications Lead. Supported the L&D team in creating an effective communications plan, sharing learning opportunities available across the business.•Led the delivery of 'Learn-Fest' workshops at department away days to support colleagues on their personal development journey.•Redesigned the L&D SharePoint, working alongside programme owners to create and update content. This ensured a more visually appealing layout and ease of use when navigating the site.•Updated L&D resources with new 'Be Your Brilliant Best' branding to ensure consistency across programmes.•Planned and delivered Heathrow work experience programmes for twenty-one students from across the UK. Show less

Communications Intern

• Oct 2018 - Jul 2019

• Skilled in copywriting and proofreading. This was developed through crafting written content in brand tone of voice for the Heathrow intranet, blog and social media. Measured increase in content engagement by 10% over eight months.• Attended photoshoots and interviewed cast of ITVs Heathrow Britain’s Busiest Airport. Cast interviews were incorporated into articles and published on brand website to increase engagement with the fifth series.• Furthered campaign management experience, leading on Heathrow Midnight Marathon communications campaign using Social, Digital, and Print channels to recruit runners and volunteers across Heathrow stakeholders. The event accrued 400 runners and raised £55,000 for Heathrow’s three charity partners making it the most successful Midnight Marathon to date.• Managed the event website as a Content Author on WordPress. Briefed media team on the night and assisted in the making of a new promo video for future Heathrow charity events.• Took charge as Communications Project Lead working to develop colleague and passenger awareness of Heathrow’s partnership with global charity CARE International. Managed communication across channels with social media contentreaching over 80,000 followers. Presented project outcome to CEO and senior management team.• Proficient in MS SharePoint as a content author.• Experience managing crisis comms on Yammer social networking service when the business went into contingency. Show less

Meet & Greet Assistant

• Sep 2016 - Sep 2018

As a Meet & Greet Assistant at the Pilgrims Hospice Ann Robertson Conference Centre, my role was primarily client-driven (e.g., hospitality activities, maintaining the upkeep of the centre, managing queries and calls).

Domestic Assistant

• Oct 2013 - Sep 2018

Worked at the Pilgrims Hospice throughout College and University. Within this role, I managed effective hygiene maintenance of hospice facilities, taking patient schedules into consideration.

Marketing Communications Work experience

• Aug 2017 - Aug 2017

•Focus on content creation to highlight 'The Canterbury Journey' communications campaign documenting the major five-year development of the Cathedral to inform, educate and inspire visitors. Captured ‘behind the scenes’ video content in the stained-glass and book restoration studio for Cathedral website and social media. •Supported with photography of renovations ongoing around the Cathedral building to use in 'Charting The Journey' print brochures, created on InDesign. •Focus on content creation to highlight 'The Canterbury Journey' communications campaign documenting the major five-year development of the Cathedral to inform, educate and inspire visitors. Captured ‘behind the scenes’ video content in the stained-glass and book restoration studio for Cathedral website and social media. •Supported with photography of renovations ongoing around the Cathedral building to use in 'Charting The Journey' print brochures, created on InDesign.

Front of House

• Apr 2013 - Sep 2016

• Responsible for providing excellent customer service; processed orders and ensured customers were served promptly and efficiently whilst building customer relationships • Resolved enquiries and complaints diplomatically, ensuring satisfactory outcomes • Worked well under pressure during peak times, remaining calm and positive throughout • Responsible for providing excellent customer service; processed orders and ensured customers were served promptly and efficiently whilst building customer relationships • Resolved enquiries and complaints diplomatically, ensuring satisfactory outcomes • Worked well under pressure during peak times, remaining calm and positive throughout