Experience

BetterUp

• United States
• Professional Training and Coaching
• 700 & Above Employee

• Director, Coach Operations

  • Mar 2022 - Present



Narvar

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Vice President Operations & Strategy

  • Aug 2020 - Nov 2021

  Led the functional areas of Professional Services, Customer Support, Sales Engineers, and Program Managers leading a global team of 50 to deliver a world class client experience across a SaaS portfolio of over 6 products Led the functional areas of Professional Services, Customer Support, Sales Engineers, and Program Managers leading a global team of 50 to deliver a world class client experience across a SaaS portfolio of over 6 products



Google

• United States
• Software Development
• 700 & Above Employee

• Director Customer Experience

  • Aug 2018 - Aug 2020

  Created a new team of 45+ program managers to transform the customer experience across Google’s XB+ users across 40+ products in 200+ markets. Conducted $XM/yr of user-centric original research, developed innovation teams and processes to test & iterate ideas, and drive strategies across all existing and new engagement channels (forum, help center, phone, chat, email, messaging, chatbot).

• Director, Technical Services, Commerce

  • Apr 2014 - Aug 2018

  Director, Commerce (Shopping & Travel): Sep 2017 - Sep 2018Director, Shopping: Jun 2016 - Sep 2017Shopping Lead: Jan 2015 - Jun 2016Local Shopping Lead: Apr 2014 - Jan 2015Managed a global high performing team of 90+ solutions consultants, technical solutions consultants, and managers to support and scale Hotel Ads and 10+ Google Shopping products including Shopping Ads, Google Express, and Local Inventory Ads. We actively engaged with and integrated the largest hotel and shopping partners, small businesses, and third party data providers onto the Google platform. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Senior Director - Operations

  • Apr 2010 - Mar 2014

  Senior Director: Feb 2013 - Mar 2014 Director: Feb 2012 - Feb 2013 Senior Manager: Feb 2011 - Feb 2012 Manager: Apr 2010 - Feb 2011 Led the Network Strategy & Optimization Team responsible for allocating 100K SKUs and 70M units of inventory annually across the 20+ distribution centers in the dotcom network with the goal of minimizing total shipping costs while also maximizing customer experience (speed and split shipments). Pioneered the multi-tier distribution network for fast and slow moving inventory generating $XM of savings as well as piloted the Ship from Store program. Developed 5-year network strategy design to reach 2-day shipment. Show less



Williams-Sonoma, Inc.

• United States
• Retail
• 700 & Above Employee

• Sr. Strategy & Operations Analyst

  • Apr 2006 - Apr 2010

  Developed and executed the company’s first international supply chain and cross-border shipping partnerships. Conducted financial modeling and process improvements on pricing strategies, reverse logistics, and new business opportunities. Developed and executed the company’s first international supply chain and cross-border shipping partnerships. Conducted financial modeling and process improvements on pricing strategies, reverse logistics, and new business opportunities.



BearingPoint

• Netherlands
• Business Consulting and Services
• 700 & Above Employee

• Senior Consultant

  • Aug 2004 - Apr 2006



UBS

• Switzerland
• Financial Services
• 700 & Above Employee

• Business Analyst

  • May 2003 - May 2004



Maxim Integrated

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Financial Analyst

  • Jul 2000 - Apr 2003