Doris K.
Credit Administration Officer at Consolidated Bank Of Kenya Limited- Claim this Profile
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Bio
Experience
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Consolidated Bank Of Kenya Limited
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Financial Services
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200 - 300 Employee
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Credit Administration Officer
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Mar 2010 - Present
Am responsible for ensuring credit administration covering review of loan applications, security perfection, loan disbursements, follow up of arrears and the safe custody of security documents. Key achievements included;• Introduction of securities register and record of people handling them from and to the vault, hence reduced risk of loss or fiddling with such important documents.• Initiated and implemented an insurance diary for monitoring of expired insurances polices to ensure Banks Interests are covered at all times.• Created and implemented a car log books register to control movement and reduce risk of unauthorized release and quick retrieval. Show less
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Branch Operations Officer
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Feb 2010 - Mar 2010
In charge of efficient cash management at the branch and supervision of four cashiers. Key milestones were;• Managed to reduce cash shortage from an average of 60% by introducing regular cash checks• Introduced a day off for best cashier of the week and performance incentives • Introduced daily briefing to review performance and weekly meetings for team to share their challenges, suggest solutions and review achievements of the day or week. This created good team spirit and improved overall performance. • Reduced cases of fraud by implementing risk control measures approved by bank, but risk reduced through creating motivating teams. Show less
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Consolidated Bank Of Kenya Limited
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Financial Services
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200 - 300 Employee
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Cash Officer/Section Head Koinange Branch
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Jan 2007 - Dec 2009
Repatriation of cash to and from Central Bank, repatriation of cash to branches Loading and reconciliation of ATM Receiving and confirmation of cash from tellers to vault Streamlined operational processes to meet customer’s satisfaction, and reduce risk Respond to and resolve customer complaints Repatriation of cash to and from Central Bank, repatriation of cash to branches Loading and reconciliation of ATM Receiving and confirmation of cash from tellers to vault Streamlined operational processes to meet customer’s satisfaction, and reduce risk Respond to and resolve customer complaints
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Education
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Chartered Institute of Marketing
CERTIFICATE, Customer Experience & Integrated Communications -
Kenya Methodist University
Diploma in Business Administration Human Resource -
Chartered Institute of Marketing
Customer Experience & Integrated Communications -
The Chartered Institute of Marketing
Customer Experience & Integrated Communications, Certificate of Excellence - Top Student Customer Experience -
THE CHARTERED INSTITUTE OF MARKETING
CUSTOMER EXPERIENCE & INTEGRATED COMMUNICATIONS, CERTIFICATE OF EXCELLENCE - TOP STUDENT CUSTOMER EXPERIENCE