Operations Coordinator

• Apr 2023 - Present

Clinical Trial Media is a global patient recruitment and retention firm that provides customized product and service offerings to maximize your study's enrollment potential. With our flexible solutions, superior customer service and vast clinical trial experience around the world, Clinical Trial Media is your global enrollment connection. Clinical Trial Media is a global patient recruitment and retention firm that provides customized product and service offerings to maximize your study's enrollment potential. With our flexible solutions, superior customer service and vast clinical trial experience around the world, Clinical Trial Media is your global enrollment connection.

Operations Coordinator

• Sep 2022 - Apr 2023

Successfully convert and onboard new drivers onto mobile platform by thoroughly reviewing all necessary documentation Respond to delivery drivers’ questions and concerns through email, phone and trainings Collect and analyze data with tools like Google Suite, Microsoft Suite, Sales Force Address and help resolve issues that come across mobile platform usage, driver performance, retention and satisfaction with management and other stakeholders Successfully convert and onboard new drivers onto mobile platform by thoroughly reviewing all necessary documentation Respond to delivery drivers’ questions and concerns through email, phone and trainings Collect and analyze data with tools like Google Suite, Microsoft Suite, Sales Force Address and help resolve issues that come across mobile platform usage, driver performance, retention and satisfaction with management and other stakeholders

Administrative Assistant

• Apr 2021 - Sep 2022

Conduct risk assessments for mental health/ substance abuse clients and report higher care to Case Management team to mitigate self harm to self/others Support and coordinate the administrative needs of C-suite level executives, clinical case managers and therapists Monitor productivity and quality assurance with Microsoft Suite, Power BI tools for EAP, MAP, PPO, outpatient and inpatient services Assist in selecting, interviewing, hiring, training of employees and coordinate team building activities to impact company culture across teams Show less

Account Manager

• Jan 2019 - Mar 2020

Use strong communication and problem solving skills to present Gift Registry- SaaS to potential stakeholders within targeted verticals Generate B2B sales through cold calls, emails and use HubSpot CRM to document pipeline Prepare reports, presentations, contracts through use of Microsoft Suite, Salesforce and CRMs Led the sales process, working closely with internal teams such as Client Services, engineering, and marketing to ensure client expectations are met Use strong communication and problem solving skills to present Gift Registry- SaaS to potential stakeholders within targeted verticals Generate B2B sales through cold calls, emails and use HubSpot CRM to document pipeline Prepare reports, presentations, contracts through use of Microsoft Suite, Salesforce and CRMs Led the sales process, working closely with internal teams such as Client Services, engineering, and marketing to ensure client expectations are met

Sales Specialist

• Jul 2018 - Jun 2019

Lead Beauty Associate with a focus on monthly beauty goals. Encouraged and directed team members around best selling practices to engage high volume of customers. Lead Beauty Associate with a focus on monthly beauty goals. Encouraged and directed team members around best selling practices to engage high volume of customers.

Administrative Assistant

• Feb 2017 - Mar 2019

Preschool Teacher

• Jun 2014 - Jan 2017

Taught children of ages 3yrs to 4 years of age. Prepared lesson plans, tracked progress through journals while also creating an enjoyable learning space. Taught children of ages 3yrs to 4 years of age. Prepared lesson plans, tracked progress through journals while also creating an enjoyable learning space.