Experience

Conduent Legal and Compliance Solutions

• Legal Services
• 1 - 100 Employee

• Legal Assistant (Work from Home)

  • Nov 2018 - Present

  Daily interaction with attorneys and judicial systems to process/resolve Medicaid Recovery Act claims related to probate estates. This requires in-depth knowledge/application of Florida Statutes, Medicaid Rules, multiple across-agencies computer systems to assist/educate clients (attorneys) and appropriately process documentation. Daily interaction with attorneys and judicial systems to process/resolve Medicaid Recovery Act claims related to probate estates. This requires in-depth knowledge/application of Florida Statutes, Medicaid Rules, multiple across-agencies computer systems to assist/educate clients (attorneys) and appropriately process documentation.



Dunphy Consulting

• Independent Consultant » Research & Analysis | Process Mapping | Data Analysis

  • Jan 2015 - Present

  2nd Judicial Circuit Mental Health Courts:• Streamlined operational procedures for six county Courts' funded by a $400K legislative grant• Collaboration led to development of a judicial bench book.• Provided subject matter expertise to Chief Judge and Trial Court Administrator related to training for all court parties on established protocols and procedures.Private Law Firm:Acted as paralegal/para-health professional consultant (Ex: vocational rehabilitation, guardianship, etc.) handling client communications, legal research and insight into government agency process.Private Corporation: Developed and maintained up-to-date training manual for medical professionals) to determine eligibility for patients with disabilities and ensuring product remains in compliance with Social Security Administration and Department of Health guidelines.



Florida State University/College of Medicine

• United States
• Higher Education
• 200 - 300 Employee

• Collaborative Health Coordinator » Training | Project Management

  • Mar 2013 - May 2014

  College of Medicine: Collaborative Health Coordinator• Led training for Florida’s mental health sites (FSU Quit Smoking Now program), monitored, audited, and provided ongoing technical support. • Determined appropriate partnership opportunities, developed marketing plan and collaborated with various agencies, non-profits, vendors, community, and customers.• Designed and produced FSU newsletter for mailing list of 300+ members and developed multiple articles for Department of Health’s (DOH) newsletter.Department of Health: Northwest Florida Cancer Collaborations Coordinator• Facilitated partnership between DOH’s Cancer department and Social Security Administration (SSA) personnel to develop webinar on how to gain approval for social security benefits in 6 weeks for individuals with life threatening conditions.• Initiated DOH’s website redesign and content by spotlighting local, regional, state, national events/news, updated logo, added DC’s Toolkits, Strategic Plan and DOH Newsletter. Designed new membership forms. Performing routine updates to the website.• Generated quarterly reports on the progress of the strategic plan’s action items: partner contributions, facilitating factors of success, barriers or challenges and plans to overcome them, and unanticipated outcomes.• Expanded membership by 25%.



Florida Division of Vocational Rehabilitation

• United States
• Health and Human Services
• 1 - 100 Employee

• Vocational Rehabilitation Supervisor

  • Dec 2011 - Aug 2012

  • Led department to complete the fiscal year with zero outstanding authorizations for the first time in unit’s history. Investigated customer/vendor statistics to resolve up to 20 weekly discrepancies with payments and authorizations among 100+ service providers.• Audited counselors’ cases for appropriate policy/procedures related to assessments, appropriateness of services, educational goals, and outcomes. Provided additional client resources for potential reduction in finances through collaboration with the Internal Revenue Services, Social Security Administration, other state agencies, and community partners' resources.• Led, managed, and directed 20+ vocational staff members at multiple locations: managing, evaluating, training, hiring, facilitating and providing technical assistance to a vocational rehabilitation unit ($2-3 million cost center).• Acquired 10+ new vendors and community resources. Researched both current information and historical vendor reports; analyzed customer/vendor statistics, communicated plans and prioritized strategies.



Florida Department of Education, Division of Vocational Rehabilitation, FL

• Vocational Rehabilitation Administrator

  • Mar 2006 - Dec 2011

  I advanced into this position with the goal of driving the improvement of division’s mental health policies and procedures. Recommended modifications to internal processes, managed a $2M budget, and handled all aspects of program planning, development, delivery and evaluation of mental health services. Key Accomplishments:■ Minimized 60-day process to 2-3 day procedure initiating new technology to automate vocational medical approval process. Created training guideline for supervisors on new protocol.■ Achieved 100% accuracy of monthly performance reports and eliminated manual report generation after enabling automatic, real-time data delivery to supervisors; new system adopted site-wide.■ Boosted customer satisfaction and reduced complaints after working alongside IT to design and automate daily reporting for division call center.

• Vocational Rehabilitation Supervisor » Performance Metrics | Reporting | Data Analysis

  • May 2004 - Mar 2006

  • Motivated team to consistently meet or exceed individual performance goals; recognized with Meritorious Performance Award for surpassing goals despite Hurricane Ivan aftermath.• Managed annual budget of $1M to end each fiscal year with ~25% of unused funds.• Designed best practices guidelines after steering the only of 4 pilot programs to successfully forge partnership with Department of Juvenile Justice.• Audited counselors’ cases for appropriate policy/procedures related to assessments, appropriateness of services, educational goals, outcomes. Provided feedback and developed training for corrective actions.• Led, managed, and directed 15+ vocational staff members at multiple locations: managing, evaluating, training, hiring, facilitating and providing technical assistance to a vocational rehabilitation unit ($2-3 million cost center).• Daily investigated and successfully resolved 5-10 complaints from customers and staff; provided technical assistance/specialized training to internal & external customers.• Acquired 10+ new vendors and community resources. Researched both current information and historical vendor reports; analyzed customer/vendor statistics, communicated plans and prioritized strategies.



Pensacola State College

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Professor, Behavior Sciences Department

  • May 1998 - Dec 2004

  I designed, developed, implemented and evaluated training materials with a focus on enhancing overall effectiveness to ensure compliance with policies and regulations. This entailed assessing model practices, researching for innovation and collaborating with other education personnel. Key Accomplishments:• Designed, established and implemented formal educational curriculum for adult learners. • Developed, taught (27 classes/800+ students), and evaluated curriculum in 8 key subjects according to State guidelines. • Received Teaching Excellence Award 2003. •. Developed, designed and created new applications systems; analyzed information and evaluated results to choose the best solution to solve problems.• Recipient of Foundation for Excellence in Education’s Golden Apple Award/Teacher of the Year and Teaching Excellence Award.

• Supervisor, Workforce Investment Act (WIA) Program

  • Jan 1998 - May 2004

  I stepping in to work in a dual capacity as Supervisor of both Workforce Investment Act Program and the Education and Training Coordinator for Wages Program due to my expertise and department needs. I interpreted policies/created procedures and participated in the hiring/disciplinary process. I also trained staff, performed random audits and planned workloads while analyzing data to ensure compliance with state/federal guidelines.Key Accomplishments:• Reversed prior incumbent’s 23 page audit findings within 4 months to a single error• Managed Workforce Innovation and Opportunity Act (WIOA) and Work & Gain Economic Self-Sufficiency Program (WAGES) WAGES Program (Overlapping position with WIOA Program due to Program needs, expertise, staffing/budget shortages)• Redesigned training and evaluation methods, including upgrading training and personal development manuals.• Evaluated programs on an ongoing basis for multiple compliance standards and developed ongoing training courses, including orientation sessions, OJT, staff policy & procedures, and Federal and State audit.• Worked closely with One-Stop partners/other agencies/organizations in cross program strategic planning.