Experience

TrustYou
• Germany
• Hospitality
• 100 - 200 Employee
• Client Success Manager

  • May 2018 - Present


Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Support Executive

  • Mar 2013 - May 2018

  Singapore Duties & Responsibilities : Part of global support team. Provide various support to offices world wide to ensure all information and procedure shared are adhere to company directions. Be a bridge between head quarter and local offices to ensure 2 way communications are in place. Key responsibility areas: • Main contact for any questions about internal systems, tools and procedures • Provide support and training to various team about system, tools and procedures • Work… Show more Duties & Responsibilities : Part of global support team. Provide various support to offices world wide to ensure all information and procedure shared are adhere to company directions. Be a bridge between head quarter and local offices to ensure 2 way communications are in place. Key responsibility areas: • Main contact for any questions about internal systems, tools and procedures • Provide support and training to various team about system, tools and procedures • Work closely with Operational Managers, Area Manager and various team in Amsterdam to identify opportunities and proposed for improvements

• Senior Coordinator (Indonesia)

  • Feb 2012 - Feb 2013

  Bali Province, Indonesia Duties & Responsibilities : Assist the Area Manager to motivate and lead the Bali based Indonesia Operation Team and to provide outstanding levels of service to Booking.com partners & also to ensure target sets is achieved. Key responsibility areas : • Monitor Coordinators activities & performance on a daily basis • Assure strong quality as well as productivity standards within Indonesia Operations team • Drive the team in order to achieve requested departmental targets •… Show more Duties & Responsibilities : Assist the Area Manager to motivate and lead the Bali based Indonesia Operation Team and to provide outstanding levels of service to Booking.com partners & also to ensure target sets is achieved. Key responsibility areas : • Monitor Coordinators activities & performance on a daily basis • Assure strong quality as well as productivity standards within Indonesia Operations team • Drive the team in order to achieve requested departmental targets • Demonstrate the ability to recognise sales opportunities, coach & develop the team to be commercially aware • Collaborating with HR in the recruitment process of new Coordinator

• Coordinator (Indonesia)

  • Mar 2010 - Dec 2011

  Singapore Duties & responsibilities : Responsible for hotel websites, training and coaching hotels and the commission payments. Furthermore offer support for the Area & Account Manager(s) Hotels with the phone calls and the administrative tasks at the office. Key responsibility areas : • Responsible for the coordination, production of new accommodations’ websites & ensure the accuracy of all data / pictures for newly registered hotels • Training of new accommodation partners in using our… Show more Duties & responsibilities : Responsible for hotel websites, training and coaching hotels and the commission payments. Furthermore offer support for the Area & Account Manager(s) Hotels with the phone calls and the administrative tasks at the office. Key responsibility areas : • Responsible for the coordination, production of new accommodations’ websites & ensure the accuracy of all data / pictures for newly registered hotels • Training of new accommodation partners in using our extranet system • Assist with the settlement of complaints of accommodations & customers • Maintain good relationship with accommodation partners Show less



Amara Sanctuary Resort Sentosa

• Executive

  • Nov 2009 - Feb 2010

  Singapore Duties & responsibilities : Support & assist Sales Manager to ensure all sales & event experience run smoothly. Key responsibility areas : • Assist the Sales Manager (especially Wedding / Solemnisation matters) on a daily basis with sales activities • Forward potential business lead to respective Sales Manager • Assist guests with good service and customer support • Coordinate guests’ activities with other departments to ensure smooth event experience



Amara Hotels and Resorts

• India
• Hospitality
• 1 - 100 Employee

• Administrative Executive

  • Jul 2008 - Sep 2009

  Singapore Duties & Responsibilities: Assist in all administrative matters & ensure that all operational matters in office is run smoothly. Key responsibility areas : • Assist in daily correspondences and monthly reports of Amara International Hotels & Resorts • Provide administrative and secretarial support, including flight, meeting & accommodation arrangements for business trips and trade events • Coordinate & handle all logistics preparation with both Amara Singapore (Hotel) & Amara… Show more Duties & Responsibilities: Assist in all administrative matters & ensure that all operational matters in office is run smoothly. Key responsibility areas : • Assist in daily correspondences and monthly reports of Amara International Hotels & Resorts • Provide administrative and secretarial support, including flight, meeting & accommodation arrangements for business trips and trade events • Coordinate & handle all logistics preparation with both Amara Singapore (Hotel) & Amara Sanctuary Resort Sentosa (Resort) for new tradeshows / events • Liaise with various internal departments and external parties (eg. Singapore Tourism Board, Sentosa Leisure Group & design house) Show less

• Trainee

  • Apr 2007 - Apr 2008

  Singapore Training ground : Attached to various department to familiarised with daily operational routine in various department. • Front Office Department • Sales & Marketing Department • F&B Department (Banquet Operations / Events & Convention)