Insurance Professional

• Aug 2022 - Present

Debit Card Claims

• Oct 2019 - Present

DEBIT CARD CLAIMS AGENT

• Oct 2019 - Oct 2022

Senior Process Executive

• Oct 2018 - Oct 2019

• Liaison between cross-functional teams. • Utilized the understanding of state and federal regulations, rules and guidelines for compliance purposes. • Drove mentoring activities and development planning for junior staff, resulting in over 4 team members progressing to leadership positions within the organization. • Utilized Lean Sigma strategies to increase resource efficiencies by 12% and reduce company losses by 3%. • Partnered with customer and team members to deliver patient education and provide support to the critical health care system. • Instrumental in driving development of processes and programs to build departments both from the ground up and through lean sigma implementation. Show less

Senior Resolution Associate and National Sales Agent

• Apr 2016 - Sep 2018

• Ensured the highest quality support and service by communicating with customers on a regular basis to identify issues and develop resolutions.• Assist, manage and direct the financial center and contact center agents on bank policy and regulatory compliance.• Directed and educated bank associates on the actions required for sales and account set up by remote assistance.

Check Fraud Claims Investigator

• Jul 2015 - Apr 2016

• Investigate and resolve specific white-collar crimes that include. Person to Person Transfers, Wire Fraud, Account Takeover, Check Fraud, Online Banking Fraud, Identity Fraud and Zelle transfer fraud.• Decision cases and mitigate losses while developing processes and programs to build departments from the ground up.• Assisted victims of Electronic Fraud via inbound phone channel.

Senior Claims Officer

• Aug 2012 - Jul 2015

• Investigate electronic transactions that credit or debit consumer asset accounts.• Investigate and decision daily incoming claims using multiple systems and tools on an inbound phone channel.• Exceeded the claim initiation expectation by 3%. • Maintained internal operational and financial controls to ensure they were observed for all assigned cases.• The review and reporting of suspicious account activity while managing the risk appetite and key risk indicators.• The initiation of debit card claims for fraud and non-fraud transactions, to include all ach claims. Show less

Personal Banking Specialist/Mortgage Specialist

• Jun 2008 - Jul 2011

• Sold a series of retail and commercial products to new and existing clients. • Personally, responsible for sales growth of 5.5 million (US) in annual gross revenue in the Hollywood Florida Territory. • Managed 1.5 million in US portfolios. • Processed and decisioned Secured and Unsecured Lines of Credit to include Mortgages. • Sold a series of retail and commercial products to new and existing clients. • Personally, responsible for sales growth of 5.5 million (US) in annual gross revenue in the Hollywood Florida Territory. • Managed 1.5 million in US portfolios. • Processed and decisioned Secured and Unsecured Lines of Credit to include Mortgages.