Experience

Sport Alliance GmbH

• Germany
• Information Technology & Services
• 100 - 200 Employee

• Senior customer success manager

  • Feb 2023 - Present

  Hambourg, Allemagne

• International Customer Success Manager

  • Sep 2020 - Present

  Hambourg, Allemagne Bonjour ! Je représente le support client Magicline France pour Sport Alliance. Sport Alliance est basé à Hambourg en Allemagne et a pour but de numériser l'industrie du fitness. Pour cela, nous proposons Magicline, le logiciel de gestion tout-en-un pour salles de sport, déjà utilisé par + de 5000 clients en Europe. Ma mission est de former et d'accompagner nos clients français sur Magicline, afin qu'ils aient toutes les cartes en main pour booster leur activité ! Hello ! I… Show more Bonjour ! Je représente le support client Magicline France pour Sport Alliance. Sport Alliance est basé à Hambourg en Allemagne et a pour but de numériser l'industrie du fitness. Pour cela, nous proposons Magicline, le logiciel de gestion tout-en-un pour salles de sport, déjà utilisé par + de 5000 clients en Europe. Ma mission est de former et d'accompagner nos clients français sur Magicline, afin qu'ils aient toutes les cartes en main pour booster leur activité ! Hello ! I represent Magicline France customer support for Sport Alliance. Sport Alliance is based in Hamburg, Germany and aims to digitalise the fitness industry. To achieve this, we offer Magicline, the all-in-one gym management software, which is already used by more than 5000 customers in Europe. My mission is to train and support our customers on Magicline, so that they have all the cards in hand to boost their business! Short about me : - I started working in sales and have a strong ability to manage and satisfy customers. - Then, I got the opportunity to develop my skills in the french army as a communication manager for a paratrooper cavalry unit. In 5 years I have developed my ability to deal with stress and pressure. The constant work with journalists, both in France and abroad, has enabled me to strengthen my customer relations skills. I could say a lot more about this incredible experience which has allowed me to grow and experience strong human relationships, while developing my resilience and determination. -Since 2020, I have joined Sport Alliance and combine my passion for sport with the need to help and be useful, as a customer support for Magicline. If you want to discuss anything with me, just do it!



Armée de Terre

• France
• Government Administration
• 700 & Above Employee

• Responsable communication et information

  • Feb 2015 - Sep 2020

  Région de Tarbes, France Responsible for external, internal and operational communications : ▪︎Communications management : communication strategies development and implementing, communication budget and timeline management. ▪︎Press Relations : press trip, conference organisation, first point of contact. => Journalists management during 2 celebrations of 14th of July in Paris, Sentinelle operation in Paris, Barkhane operation in Mali (4 months) ▪︎Public Relations : PR events organisation and management… Show more Responsible for external, internal and operational communications : ▪︎Communications management : communication strategies development and implementing, communication budget and timeline management. ▪︎Press Relations : press trip, conference organisation, first point of contact. => Journalists management during 2 celebrations of 14th of July in Paris, Sentinelle operation in Paris, Barkhane operation in Mali (4 months) ▪︎Public Relations : PR events organisation and management (exhibition, business lunches) ▪︎Writing : articles, press release, talking points. ▪︎Project management : establishment of a communication strategy with schedule and costs baselines about different projects inherent to the 300 years anniversary of my unity. ▪︎Graphic Design (Photoshop, Illustrator) ▪︎Crisis communication : key member of the crisis process, management of incidents with journalists. ▪︎Media training ▪︎Team management : supervision of a military preparation, chef of communication & recruitment department. ▪︎ Community management (Facebook & Instagram) Show less



LA HALLE

• Textile Manufacturing
• 700 & Above Employee

• Customer advise and sales assistant

  • Sep 2013 - Feb 2015

  Martignas-sur-Jalle, Nouvelle-Aquitaine, France



CECOGEB

• France
• Business Consulting and Services
• 1 - 100 Employee

• Marketing & Communication assistant - Authorised Management Center Cecogeb

  • Feb 2013 - Aug 2013

  Région de Bordeaux, France -creation and implementation of external communication tools -organization and management of small events -customer relationship management -creation of surveys, collection and analysis -prospecting and retention -content creation, updates, website updates -writing of press releases -community management



La Poste Groupe

• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Marketing & Communication assistant

  • May 2012 - Aug 2012

  Région de Bordeaux, France -Promotion of the new brand "La Poste Mobile" : distribution of flyers in different Post offices, products and services presentation to the customers -"Mystery client" : service quality analysis and debriefing -Analysis of the external communication -Merchandising -Conception of an internal animation to increase teams motivation -Seller in post office



Somum

• Marketing & Communication assistant

  • May 2011 - Jul 2011

  Région de Bordeaux, France -Conception of communication tools (flyers, posters) -Conception of a e-commerce website (Wordpress) -Creation of a market research for the relocation of the shop -Customers relationship in shop and during Bordeaux international fair -Business approaches by telephone



DECATHLON FRANCE

• France
• Retail
• 700 & Above Employee

• Seller

  • Jul 2010 - Sep 2010

  Villenave d'Ornon Sales and customer advise