Dorien Allen

Lead Quality Assurance Analyst at Wine.com
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • Police Officer/Law Enforcement Officer/Peace Officer Certification (POST)
    South Bay Regional Public Safety Training Consortium
    Aug, 2020
    - Nov, 2024
  • Post entry-level law enforcement battery test
    South Bay Regional Public Safety Training Consortium
    Aug, 2020
    - Nov, 2024

Experience

  • Wine.com
    • United States
    • Beverage Manufacturing
    • 100 - 200 Employee
    • Lead Quality Assurance Analyst
      • Apr 2020 - Present

      • Assisted in developing and supervising the Quality Assurance Team.• Reviewing, analyzing, and reporting on quality discrepancies related to the customer service process• Assist with weekly QA scores of all customer service agents• Investigate problems and develop disposition and corrective actions for recurring discrepancies with agent performance• Create network guidelines• Develop, implement, and update best practices to streamline operations, standardize processes, and enhance customer service.

    • Customer Service Lead
      • Jun 2019 - Present

    • Customer Service Representative
      • Oct 2017 - Present

  • Ross Stores, Inc.
    • United States
    • Retail
    • 700 & Above Employee
    • Area Sales Supervisor
      • Jul 2014 - Sep 2017

Education

  • Penn State University
    Pre-Nursing and Information Science Technology
    2013 -
  • Peralta Community College District
    Information Technology and Pre-Nursing
    2015 - 2018

Community

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