Experience

Ra

• Hospitality
• 1 - 100 Employee

• Rooms Division Manager

  • May 2019 - Present

• Front Office Executive

  • Mar 2018 - Apr 2019

  Ensure that visitors and clients are received in an excellent and professional manner and that all the Reception areas operate a high quality service at all times. Manage bungalow reservations by ensuring that the booking teams are processing all enquiries in a timely and accurate manner. Manage allotments, local bookings and sales. Appraisals and performance management of staff. Leading, monitoring, motivating and inspiring the team by providing guidance and support. Produce, manage and operate the Reception roster, plan future leave and processing absence procedures by following Company's SOP. Manage the implementation for any change or upgrade in software systems. Supervise and co-ordinate functions and events. Periodic internal auditing of departmental performance against targets, based on Company's objectives and KPIs. Show less



Rainbow Casino

• United Kingdom
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Guest Relations Supervisor

  • May 2017 - Mar 2018

  Facilitate and coordinate the smooth running of all activities of the Reception department. Ensure the highest standard of customer service are delivered and maintained at all times. Ensure the compliance to all legal requirements, as well as company policies, processes and procedures. Training, development and monitoring of the Reception team.

• Marketing Communications Assistant

  • Jun 2015 - Dec 2017

  Assist with stock control of all POS across the group. Assist with content editing for publishing on Social Media platforms. Assist with producing data for Marketing reports. Complete Purchase Orders to adhere to financial procedures. Assist with Media buying for POS and External Media. Creation of Marketing Plans for potential and existing Company projects. Marketing research and Report production.

• Receptionist

  • Oct 2014 - May 2017

  I am responsible for delivering the best of Customer Service at all times, as well as performing day to day administrative duties, reports producing and maintaining high standards of Security by following Company procedures and Data Protection guidelines.



Ryanair - Europe's Favourite Airline

• Ireland
• Airlines and Aviation
• 700 & Above Employee

• Cabin Crew

  • May 2013 - Oct 2014