Sales Compensation Analyst

• Jun 2022 - Present

Sales Incentive Analyst

• Sep 2020 - Jun 2022

• Create and optimize incentive plans for each sales role while promoting global consistency • Assist during the annual quota planning process and apply analytics to ensure that optimal coverage models are being used • Maintain accurate details of account alignment, credit mapping, and coverage models • Manage communications of incentive plans and policies • Ensure policy compliance through communications and analytics support • Deliver trainings that ensure overall incentive program effectiveness • Provide insightful and useful incentive analytics across all management levels that deliver continuous improvement in incentive plan effectiveness • Partner with sales leadership to develop an overall incentives strategy for the North America Commercial Region Show less

Customer Operations Specialist

• Oct 2019 - Sep 2020

• Partner with the Customer Success team to support customer needs, initiatives, billing and outstanding issues. • Review current processes to make them more efficient and evaluate which ones can be automated. • Become familiar with VST business models, products, platform functionality, and operational protocol. • Assist in the operational aspects of the customer contract, including billing requirements, content requirements, and the service level agreement. • Collaborate with your team to organize and share customer information and details to support the broader organizational knowledge requirements. • Recognize and escalate issues of high concern for the customer. • Develop strong working relationship with Customer Success teams, Finance, and Product teams with an eye toward continuous process and product improvement in support of efficient and accurate business transactions. • Maintain strong knowledge of technology, software, integration, business models, and processes utilized across the entire Customer Success. • Responsible for on-going operational processes related to your assigned Customer Success team including accuracy, interpreting data, providing valuable feedback, and adapting the process as needed to ensure the best results for VST and the customer Show less

Sales Support Specialist

• Mar 2018 - Oct 2019

- Respond to ad hoc support requests from the sales team including SFDC assistance, training requests, process improvement suggestions and general support related function. - Assist sales with the creation of salesforce.com (SFDC) opportunities used to track and manage both new and existing sales engagements - Build close partnerships with sales representatives and leaders in order to proactively support their efforts - Gain a detailed understanding of active sales opportunities to drive accurate sales forecasting, pipeline management activities and maintain data integrity - Serve as a subject matter expert in all sales tools in order to help sales executives resolve any technology or process related issues - Serve as an advocate for sales representatives during the implementation of new processes, products and procedures - Ensure that the sales organization is well-equipped with the content and knowledge of all products and processes to most effectively nurture and close deals in the pipeline - Serves as dynamic team player who is an integral part of the sales team and helps drive the business to the desired level of performance Show less

Commission Specialist

• Apr 2015 - Mar 2018

- Work with Commission Administration leadership on a daily basis for commission resolution on any variances with payments - Function as the primary day to day administrator and contact on routine commission calculations, dispute inquiries, and payroll delivery - Ensure accuracy of the commission earnings and payments in Charter s commissioning systems, through daily audits, validations, and processing procedures - Facilitate timely resolution of commission disputes and payment adjustments within the commission system when applicable - Maintain the accuracy and integrity of payroll for commissioned employees and ensure audit controls are in place over commission processing - Participate in the preparations for accounting accruals and commission expense analysis for Administration leadership and sales channel Business Planning and Fiscal Operations - Participate in the preparations of monthly reporting packages for all applicable commission plans - Assist and partner with HR and Compensation peers to provide analysis of various compensation plan components - Participate in validation testing of any application enhancements to the commission system or changes to the existing Compensation Plan configurations - Maintain any applicable COIN sites used to post all monthly reporting, processing calendars, and other related materials - Generate detailed regular and ad hoc analysis to support special projects or products - Research commission variances as requested by commissioned departments - Provide feedback to commissioned departments to increase accuracy of commission payments - Accurately maintain departmental filing and adhere to record retention guidelines - Assist with the rollout of compensation plans and new processes tied to the measurement of the compensation plan and goals - Develop written process documents needed to effectively manage all compensation-related processes Show less

Inbound Sales Representative

• Oct 2013 - Apr 2015

• Sells Spectrum products and services to achieve monthly revenue and sales quotas in Video, Data, Phone and Intelligent Home through proactive consultative needs analysis with new and existing customers including development of client centric product solutions. Attempts to sell on every call regardless of the customer’s initial reason for calling, such as billing calls, service calls and complaint calls. • Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all Spectrum products, services and packages along with competitor’s offerings. • Navigates and uses various databases and applications to accurately and quickly capture, maintain and retrieve records of customer transactions, inquiries, complaints, or comments, as well as actions taken. Maintains call and data entry accuracy levels that meet department expectations. • Follows Charter Communications policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information. Show less