Experience

FIKA Cannabis

• Canada
• Retail
• 1 - 100 Employee

• General Manager

  • Aug 2022 - Present

• Retail Store Manager

  • Aug 2022 - Present



Fire & Flower

• Canada
• Retail
• 100 - 200 Employee

• Multi Unit Manager

  • Oct 2020 - Jun 2022

• NSO Associate

  • Jan 2020 - Jun 2022

• General Manager

  • Sep 2020 - Oct 2021

• Full Time Educator

  • Dec 2019 - Oct 2020


University Health Network
• Hospitals and Health Care
• 1 - 100 Employee
• Emergency Services Attendant

  • Oct 2019 - Oct 2021


OFX

• Australia
• Financial Services
• 400 - 500 Employee

• Corporate Account Associate

  • Feb 2018 - Aug 2019

  Active outbound call function making the initial call and providing on-going follow up support. Managing mid-high value accounts and assisting them with their transactions. Following up and failed payments and debtors Identifying registration backlogs, prioritizing follow up with clients. Improve follow up and reporting efficiencies Understanding corporate entities and AML/CTF on-boarding of clients. Providing and promoting platform and product overviews. Communicating compliance requirements and assisting with associated inquiries. Show less



Bank of Canada

• Canada
• Banking
• 700 & Above Employee

• International Currency Exchange & Fraudulent Transaction Analyst

  • Dec 2016 - Feb 2018

  + Working with all financial institutions in both Canada & The U.S. to assist all clients with placing new orders on foreign exchanges. + Monitoring & reducing any form of likely fraud or money laundering + Analyze any suspicious transactions and account activities for private, small business and large corps. + Respond to private and business clients on any order they have an issue with and resolve bank account errors or issues with sending, receiving or transacting any money. + Contact and engage customers on how to properly use our trading services to avoid any transactional errors. + Provide superior customer service, contribute to a positive work environment Show less



PUSH

• United Kingdom
• Software Development
• 1 - 100 Employee

• Business Analyst & Customer Relations

  • Sep 2016 - Dec 2016

  Work with the development team to identify and document all potential testing scenarios that are needed. Develop automated tests to optimize your time and efficiency with us. Experience with iOS for testing purposes. Assist PUSH customers with placing new orders on PUSH. Work with customers and prospects to answer product questions. Respond to PUSH customers and vendors in order to resolve issues regarding orders placed on PUSH. Working with Performance Managers to improve sales performance and ensure an exceptional buying experience. Contact and engage customers on how to properly use our products to solve problems and avoid potential issues. Provide superior customer service, contribute to a positive work environment, and embody the PUSH culture. Show less



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• Small Business Product Advisor

  • Aug 2014 - Sep 2016

  Shared product knowledge with small businesses and general consumers while making personal recommendations, executing deals which in help grew store revenue. This helped me in my first 4 months of becoming a SMB Advisor increase store revenue by 39% and maintaining a consistent flow of clients from old to new partnerships. (Some clients include: ROM & AGO, CIBC, TD & RBC, Government of Ontario, University Health Network & Autodesk) Supplied technical and customer service support by phone, email & in person which helped build rapport with clients for current and future purchases. Promptly responded to general inquiries from members, staff, and clients via phone & e-mail Continuously learn through others, self-educate, share specialized knowledge and expertly demonstrate and present the newest product and service offerings across all devices. Show less



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Client Services Manager

  • May 2010 - Jul 2014

  Built customer loyalty by placing follow-up calls for customers who reported product issues. Achieved customer satisfaction rating of 97.85% within 6 months, exceeding corporate target. Worked in Call centre as customer service representative for loyalty and technical support & worked in-store providing phenomenal support for all services provided and as well as look for opportunities to help educate a client on any other service that they may be interested in and as well potential close a sale. Promptly responded to general inquiries from members, staff, and clients via phone & e-mail Ran reports and supplied data to fulfill customer report requirements. Show less