Experience

Farsight Consulting Ltd
• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee
• Consultant User Research

  • Oct 2022 - Present


Difrent (now TPXimpact)

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Dec 2020 - Sep 2022

  TPX Impact provide business change services to a variety of customers with a particular focus on Healthcare, GDS and Charities. They focus on providing high quality project teams who work to have a positive impact on society. Project Excellence • Used established methodologies to run workshops with stakeholders and SMEs to ensure that the requirements were identified and that the background to the change was fully understand in accordance with GDS principles • Documented requirements as User Stories and used these to write scenarios for developers to work from • Managed backlogs during sprints including ticket reviews with developers Agile Working • Able to work in a fully Agile environment and deliver work in accordance with key principles • Experience of leading ceremonies such as Show and Tell, Sprint Planning and Retros • Advocate for Agile working practices and ceremonies, providing training and support to as required • Experience of working in multi-disciplinary teams including user researchers, developers, and product managers Stakeholder Management * Managed conflicting priorities and difficult stakeholders to ensure project goals are met * Provided feedback to stakeholders following their engagement during requirements sessions, lessons workshops and during warranty periods Shaping the Wider Business • Played a key role in founding and shaping the Business Analyst Community of Practice which aims to provide support and development to business analysts across the company • Member of the LGBT+ Network who has presented on these issues to the wider business Key Achievement • Completed an internal training program to develop skills as a User Researcher and have supported projects in that capacity • Developed understanding of key research methods: surveys, workshops, interviews, focus groups, usability testing, A/B Testing • Developed understand of key analytic methods: Affinity Sorting, Persona Mapping, Journey Maps Show less



Vocare Group

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Business Analyst

  • May 2018 - Dec 2020

  Vocare are a key NHS supplier who provide Out of Hours GP services and 111 support across the UK Delivering Requirements • Worked closely with a project manager to progress key projects through all stages of the project life cycle • Developed requirements using document analysis, requirements workshops and business process analysis • Worked with internal technology teams or 3rd party vendors to ensure that the required solutions were fit for purpose and that they understand what was required Project Management • Managed projects, as well as workstreams within larger projects, in line with department processes to ensure delivery was achieved within agreed timescales • Responsible for production of project documentation during Project Kick-Off (business cases, PIDs, Project Notebooks) • Redesigned the process used to submit, analyze and prioritise new projects. This allowed the board to understand the project workload and to develop a roadmap for the business as well as ensuring that accurate forecasting and resourcing of projects could be performed Risk Management • Developed the Departmental Risk Process from scratch. The involved the creation and management of the Departmental Risk Register as well as running monthly meetings to track progress • Led the definition and rating of Risk within the department as well as over seeing the delivery of controls and mitigations • Worked to help integrate risk-based methodologies into business practice Key Achievement • Played a key role in managing Vocare’s pandemic response in March 2020. Helped to spin up the project team that allowed 1500 staff to transition to home working as well as designing the companies process for assessing callers for initial PCR testing Show less



IRIS Software

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst Team Lead

  • Jun 2017 - May 2018

  Working closely with a Principal Business Analyst and as a key member of the engineering leadership team within the HCM Division of the IRIS Software Group. This division produces market-leading desktop and cloud integrated Payroll and Human Resource software for UK SME’s to support their evolving business practice and compliance needs. As a highly engaged, confident and motivated member of the team, I inspire and lead a discrete team of business analysts throughout the entire software development lifecycle to deliver a wide range of large and complex software requirements: both strategic and legislative. Cultivating a winning culture and acting as a role model for both technical expertise and team management I coach, mentor and grow less experienced business analysts to maximise their software specification quality and commercial productivity. Through my proficiency in planning and organising I ensure my team complete all allocated work items to a high level of detail, meet stringent standards of quality, deliver within agreed timescales and routinely report project progress/risks as required. Show less



WorldPay

• United Kingdom
• Financial Services
• 700 & Above Employee

• Business Analyst

  • Apr 2013 - Mar 2017

  Change and Project Management • Worked closely with project manager to progress key projects through all stages of the project life cycle • Developed requirements using document analysis, requirements workshops and business process analysis • Gathered requirements and information to support the business case for a new CRM system, liaising with 3rd parties to fully understand each system’s capabilities. • Ran workshops with the vendor, Systems Architecture and Risk and Compliance to assess compatibility with existing systems and ensure Worldpay’s Security Standards were met. • Working alongside Technology teams to ensure new business processes are compatible with existing IT systems and to understand the impact on IT of implementing business change. • Independently managed projects and work streams involving multiple departments and stakeholders • Maintained RAID logs and Change Registers • Planned and managed User Acceptance Testing of new systems Stakeholder Management • Managed conflicting priorities and difficult stakeholders to ensure project goals are met • Presented updates to senior stakeholders to update on project goals and progress • Provided feedback to stakeholders following their engagement during requirements sessions, lessons workshops and during warranty periods • Worked to help integrate risk based methodologies into business practice Key Achievement Performed the lead BA role on a project to deliver a new Fraud, Credit and AML management system –documenting detailed requirements to support solution design, evaluating the solution against the regulatory, functional and non-functional requirements and managing the UAT of the final product. This has significantly enhanced Worldpay’s ability to monitor transactions and reduced the risk to the business and the customer, preventing estimated loses of £0.5M Worldpay. Show less



Bupa

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Healthcare Change Analyst – Bupa Health and Wellbeing

  • Jan 2009 - Apr 2013

  Delivering change • Managed stakeholder engagement to support Senior Healthcare Change Managers in driving major healthcare improvements. • Produced training material, process maps and customer journeys to help explain and drive new initiatives • Ran Train-the-Trainer sessions for staff and management to support the go-live of projects • Managed end-to-end a project to implement a new workflow management system including gathering requirements, creating documentation, liaising with 3rd party suppliers, managing testing and warranty period and subsequent bug fixes. Analysis • Analysed data on consultant invoicing behaviour which was vital to a series of projects relating to member referrals which resulted in a change in policy • Carried out analysis and wrote up a report on high cost drug applications resulting in £1.5 million of savings • Delivered weekly, monthly and quarterly executive summaries of departmental performance to all levels of business from Team Managers to Senior Management • Responsible for managing data key to the Quality Management System which was used to drive operational change within the business Key Achievement • Developed new healthcare propositions delivering significant improvement to business performance – responsible for the on-going development of Bupa’s Oncology Support Team and Case Management which delivered savings of £2m in 2011/2012 Show less