Experience

Betty, Neuman & McMahon, P.L.C.
• United States
• Law Practice
• 1 - 100 Employee
• Legal Assistant

  • 2022 - Present


divvyDOSE

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Enrollment Specialist

  • Aug 2021 - Jun 2022

  Davenport, Iowa, United States Make outbound calls to articulate the value proposition of divvyDOSE as their pharmacy Foster new business relationships through inbound lead follow-up Collaborate with other staff to ensure divvyDOSE fulfills and exceeds customer needs Keep lines of communication open with Team Lead and other team members in an ever evolving start-up environment Maintain detailed and accurate records between multiple databases and programs Investigate issues and create solutions for new customers



Spectrum

• Italy
• Retail Apparel and Fashion
• 1 - 100 Employee

• Inside Sales Representative

  • Aug 2020 - Jul 2021

  Manage high volume of phone calls and provide response to all, maintaining high quality standards of service and performance. Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers. Inform customer of deals and promotions. Perform all follow up for outbound calls.



MetLife

• United States
• Insurance
• 700 & Above Employee

• Senior Customer Service Representative Group Variable Universal Life

  • Nov 2019 - Aug 2020

  Cary, NC Identified customer needs and offered solution by cross-selling services that met those needs. Improved customer satisfaction and retention by proactively reviewing new customer accounts. Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions. Educated customers about products, pricing and policies to address and resolve issues. Managed upset customers, conflicts and challenging situations. Researched and… Show more Identified customer needs and offered solution by cross-selling services that met those needs. Improved customer satisfaction and retention by proactively reviewing new customer accounts. Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions. Educated customers about products, pricing and policies to address and resolve issues. Managed upset customers, conflicts and challenging situations. Researched and responded to errors, application and contract discrepancies, and processing delays. Assisted customers by answering questions, addressing concerns and providing information regarding accounts. Show less


Verizon
• United States
• IT Services and IT Consulting
• 700 & Above Employee
• Meeting Manager and Conference Coordinator, Global Conferencing and

  • Apr 1999 - Dec 2018


Verizon Business Markets

• Sr Coord-Client Svc Ops

  • Apr 1999 - Dec 2018

  Cary, NC Built and maintained effective relationships with peers and upper management. Filled out documentation and logs each day and created weekly reports detailing activities. Gathered sensitive information to update customer profiles. Learning and executing our end-to-end process to support in delighting our clients. Acted as a single point of contact within operations for Premiere and Senior Level Conference Calls for internal Verizon and Government. Prepared… Show more Built and maintained effective relationships with peers and upper management. Filled out documentation and logs each day and created weekly reports detailing activities. Gathered sensitive information to update customer profiles. Learning and executing our end-to-end process to support in delighting our clients. Acted as a single point of contact within operations for Premiere and Senior Level Conference Calls for internal Verizon and Government. Prepared spreadsheets, documents, and presentations for customers. Oversaw designated team of skilled professionals. Communicated with multiple departments including Sales, Customer Relations, Scheduling, and our Reservations department to ensure beginning to end customer satisfaction. Communication directly with small, medium and enterprise level business and government agency customers. Educate customers on additional conference services. Show less