Doreen Sisley

Quality Improvement Manager at Rem Ohio Inc
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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Credentials

  • Project Management
    Agile K B/Udemy
    Jun, 2019
    - Oct, 2024
  • Service BDC Training Certificate
    Proactive Dealer Solutions
    Oct, 2014
    - Oct, 2024
  • Sales BDC Training Certificate
    Proactive Dealer Solutions
    Jun, 2014
    - Oct, 2024

Experience

  • Rem Ohio Inc
    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • Quality Improvement Manager
      • Aug 2018 - Present

      ● Leader for Quality Improvement Processes for services in 39 plus Ohio Counties. ● System and Data Analysis, Design and Reporting ● Oversight of incident reporting system, monthly trending, identification of methods to increase safety and reduce risk. Investigation of high level, high risk incidents. ● Internal Quality Reviews, coordination of satisfaction surveys, and staff training statewide. ● Oversight of team of Quality Improvement Specialists ● Policy and Procedure Development

  • Montrose Auto Group
    • United States
    • Retail Motor Vehicles
    • Corporate Customer Service Manager/BDC Manager
      • May 2018 - Aug 2018

      ● Hired to Implement a Total Opportunity Management philosophy over 5 campuses and 12 Franchises ● Re-training and oversight of Business Development Center staff /BDC Managers spread out over multiple campuses ● Provided BDC Culture training to Sales, Sales Management and Corporate level staff ● Implementation of new CRM along with training and data management of CRM ● Analysis and Reporting of data from CRM to identify poor utilization, performance issues, etc. ● Member of the Executive Management team: Recommendations and assistance in implementing process improvement strategies

  • Serra Auto Park (Formerly Doug Chevrolet - 2014 to 3/2018)
    • Business Development Center Manager
      • Jun 2014 - May 2018

      ● Implemented BDC and all related processes and BDC Culture. Enjoyed 14% Increase in dealership Sales upon completion of 1st year ● Manage all incoming leads via phone calls and emails; follow-up with unsold showroom traffic ● Mining of customer relationship database to create proactive campaigns ● Supervise a team of business center representatives ensuring company adherence to protocols and policies ● Recruiting, hiring, staff performance reviews, and scheduling for the department ● Maintain third party vendor relationships ● Monthly sales/service analysis to dealership stakeholders with recommendations for Process Improvement

  • Doug Chevrolet
    • United States
    • Retail
    • Internet Sales Manager
      • Feb 2009 - Jun 2014

      ● Planned and implemented Internet sales department, best practices and policies from ground up ● Manage customer relationship database including user assistance and training ● Supervise and guide Internet sales staff; coordinate and train staff for maximum sales conversion rates ● Analyze Internet sales process for improvement areas and implementing process improvement. ● Planned and implemented Internet sales department, best practices and policies from ground up ● Manage customer relationship database including user assistance and training ● Supervise and guide Internet sales staff; coordinate and train staff for maximum sales conversion rates ● Analyze Internet sales process for improvement areas and implementing process improvement.

  • Hopewell Financial
    • Financial Advisor
      • Nov 2007 - Nov 2009

      ● Performed financial sales and services such as retirement, life insurance and debt management ● Recruited, trained, supervised new financial advisors ● Held and maintained credentials including Life Insurance License, Series 6, Series 65, and Loan Officer License ● Performed financial sales and services such as retirement, life insurance and debt management ● Recruited, trained, supervised new financial advisors ● Held and maintained credentials including Life Insurance License, Series 6, Series 65, and Loan Officer License

    • State Quality Assurance Manager
      • Sep 2001 - Sep 2006

      Developed and managed quality assurance department and activities for a national provider of community based services for people with developmental disabilities in Ohio ● Performed quality assurance reviews to ensure quality standards were being met ● Generated comprehensive reports for quality improvement ● Analyzed global service standards for Ohio services while implementing quality improvement plans as needed Developed and managed quality assurance department and activities for a national provider of community based services for people with developmental disabilities in Ohio ● Performed quality assurance reviews to ensure quality standards were being met ● Generated comprehensive reports for quality improvement ● Analyzed global service standards for Ohio services while implementing quality improvement plans as needed

Education

  • Bowling Green State University
    Bachelor of Science, Psychology

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