Doreen Mathenge
ICT Officer at Media Council of Kenya- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
kiswahili -
Topline Score
Bio
Credentials
-
CCNA
CISCO
Experience
-
Media Council of Kenya
-
Kenya
-
Government Administration
-
1 - 100 Employee
-
ICT Officer
-
May 2019 - Present
May 2019 – Date: ICT Assistant - The Media Council of Kenya (MCK) Responsibilities: To provide technical support services to users as well as training on the skills needed to implement computer-based information systems. They include but not limited to the following: - • Management of users and computers on Active directory. • Setup and maintenance of IP PBX (a VoIP-based phone system). • Monitor file server traffic and performance on a regular basis. • Manage LAN & WLAN networks. • User Acceptance Testing (UAT) this is end-user testing of software to meet user requirements. • Conducting end-user training. • Technical advice on procurement matters through liaising with various departments to ensure ICT related infrastructure/equipment meets expected required standards. • IT business analysis, to improve the quality of IT services and analyze business needs. • Perform duties related to scheduled service requirements, including equipment maintenance and replacement. • Assess potential risks associated with the solutions provided and also perform data integrity checks to ensure data is handled in accordance with the organization’s ICT policy. • Support users with backup, restoration, and data loss prevention. • Computer security implementation using Kaspersky Endpoint and desk locks setup. • Content creation and website updating. • Generating reports from the ERP system. • ICT Asset registration and updating. • Liaising with stakeholders (Media houses and Journalists) in the processing of accreditation smart press cards. Achievements: Implementation of ICT policy for the council and Generation of smart press cards for accredited journalists.
-
-
-
J.S.ENGINE LIMITED
-
NAIROBI
-
I.T SUPPORT OFFICER
-
Jul 2011 - Aug 2017
July 2011 – August 2017: ICT Support Officer - J.S. ENGINE LIMITED Responsibilities: • Management of client service requests onsite, on the phone, and online. • Systems and Software sourcing, installation, and maintenance. • Server administration and maintenance. • Database updating and maintenance. • User training, support, and system manual writing. • ICT hardware setup and maintenance. • Website Content management updating and maintaining NSE stats for data vendors. • Domain registration and hosting. • Email marketing and branding by sending bulk emails and SMSs. Achievements: Digital Marketing, Client Management, and Content Management.
-
-
Education
-
2014 - 2017
Kenyatta University
Master’s Degree, MBA-PROJECT MANAGEMENT -
2009 - 2011
KCAUNIVERSITY
Bachelor of Science in Information Technology, Software Engineering and Distributed Systems.
Community
