Experience

Expand Technology

• Mauritius
• Information Technology & Services
• 1 - 100 Employee

• Customer Support Officer

  • Aug 2023 - Present

• Intern

  • Feb 2023 - Aug 2023

  Assist the onboarding and customer support departments with different tasks regarding the learners - Under the responsibility of the Team Lead Customer Support Officer- Deal directly with customers either by telephone or electronicallyParticipate in meetings with customers using electronic tools- Respond promptly to customer inquiries- Handle and resolve customer complaintsObtain and evaluate all relevant information to maintain quality of service- Perform customer verifications before delivery of products- Keep up to date records of customer details- Prepare, analyze and distribute customer activity reports- Communicate and coordinate with internal departments- Provide feedback on the efficiency of the customer service process- Support Team Lead Customer Support Officers in their role as cultural leaders in the transformation journey.- Facilitate working together across the silos instead of separately within them. Show less



Tradeasia International

• Singapore
• Wholesale Import and Export
• 1 - 100 Employee

• INTERNATIONAL CHEMICAL AND TRADE SALES INTERN

  • Jul 2023 - Sep 2023

  • Develop and maintain relationships with customs brokers, freight forwarders as well as existing and potential customers. • Maintain open communication with customers and oversee partners to update all parties on order and shipping changes. • Advise customers on transportation options, types of carriers or shipping routes for the type of products they are interested in. • Develop and maintain relationships with customs brokers, freight forwarders as well as existing and potential customers. • Maintain open communication with customers and oversee partners to update all parties on order and shipping changes. • Advise customers on transportation options, types of carriers or shipping routes for the type of products they are interested in.



XIRCLS - Decentralized, Collaborative Marketing Network

• India
• Software Development
• 1 - 100 Employee

• Sales Business Development Intern

  • Nov 2022 - Mar 2023

  As a Sales / Marketing intern at XIRCLS, I'm part of a global movement to decentralise online marketing practices. With XIRCLS technology, businesses can finally track and measure the impact of every marketing dollar. We’re the first-ever marketing platform to guarantee 100% genuine customer reach, peer-verified by businesses for businesses with no third-party intermediary. XIRCLS also has the only perpetual rewards & loyalty program in the world, powered by unlimited marketing incentives auto-curated from partner companies on the network. The XIRCLS product suite includes marketing solutions for lead generation, lead nurturing, customer engagement, rewards & loyalty, the offline retail sector, live events & college festivals, customer data management, bookings & invoices and more! In addition, companies in the luxury sector can now collaborate to discreetly engage & reward elite customers with premium reward experiences anywhere in the world, while keeping their data 100% private. Connect with me to find out more or visit www.xircls.com. Looking for an internship / job? XIRCLS is building a new generation of professionals, ranging from college students to senior executives, who can build and leverage their own client network, set up a perpetual revenue stream for themselves and become self-made entrepreneurs overnight! Connect with me to know more or email hr@xircls.com. Show less



AFRINIC-The Regional Internet Registry for Africa

• Mauritius
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Intern

  • May 2022 - Aug 2022



BioAroma

• Black River, Mauritius

• Shop Assistant

  • Mar 2022 - Apr 2022



Mauritius Africa FinTech Hub

• Mauritius
• Industry Associations
• 1 - 100 Employee

• Business Development Intern

  • Aug 2021 - Dec 2021