Experience

Keller Williams Preferred Partners

• Real Estate
• 1 - 100 Employee

• Realtor

  • Dec 2018 - Present

  West Palm Beach, Florida Area



Bank of America

• United States
• Banking
• 700 & Above Employee

• Collections Team Manager, AVP

  • Mar 2017 - Aug 2017

  Manage the offorts of 14 collectors who provide different solutions to remediate early to late stage delinquencies on business credit cards Manage risk and credit functions in a pre-charge-off unit that impacts the profitability of the company Monitor Totalview IEX to manage line of business and workforce management goals Mentor and lead less-tenured team managers in unit manager' absence

• Fraud Operations Team Manager, AVP

  • Mar 2015 - Mar 2017

  Manage a team of Fraud Analysts who decision complex risk transactions with medium to large monetary and customer impact.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Sr. Quality Monitoring Team Manager, AVP

  • Feb 2010 - Mar 2013

  Manage a team of Quality Analyst responsible for reviewing third party vendor customer interactions within the US and Canada Manage service level agreement goals between Bank of America and vendors Manage Voice of the Customer (VOC) results and provide vendors with recommendations on opportunities to strengthen customer experience

• Collections Team Manager

  • Mar 2008 - Feb 2010

  Kennesaw, Georgia Manage the efforts of senior collectors who provide different solutions to remediate early to late stage delinquencis on personal credit cards Review customer interactions on NICE and develop and implement training models for best demonstrated practices

• Customer Marketing Manager

  • Mar 2005 - May 2008

  Kennesaw, Georgia Manage the efforts of sales advocates responsible for generating cash, stimulating retail usage and cross-selling value-added products while addressing all other customer service needs