Experience

Main Street Project Inc.

• Canada
• Civic and Social Organizations
• 1 - 100 Employee

• Shelter Support Worker

  • Jan 2023 - Present

  • Provide nonjudgmental support to community members experiencing homelessness, mental health, and substance use issues. • Provide support to community members using client-centred, harm reduction, and housing-first philosophies. • Provide community members with personal needs such as food, clothing, bedding, hygiene, harm reduction, etc. • Support community members in planning, problem-solving and addressing immediate needs. • Complete all intakes, restrictions and referrals using HIFIS. • Thoroughly explain program area, processes, and expectations. • Complete all routine cleaning schedules as required per shift. • Complete serving of nutritious meals, drinks and snacks as required per shift. • Complete restocking of supplies in the kitchen, washrooms, staff room, and common areas as required per shift. • Complete intake office duties such as answering phones, checking voicemails, printing documents and distributing mail. • Maintain confidentiality in accordance with MSP policies. • Maintain professional boundaries with coworkers and community members. • Referred community members to internal and external resources, services and programs as needed. • Collaboratively work with coworkers and community members to defuse conflicts using Non-Violent Crisis Intervention. • Collaboratively work with WPS, WFPS, and other social service agencies to support community members in crisis. • Collaboratively worked with management to ensure the facility met regulations covering health, safety, and capacity requirements. • Effectively respond to incidents and emergencies such as physical altercations, overdoses, etc. • Perform shift exchange duties with upcoming shifts such as Transfer of care, radios, etc. • Participate in meetings and training for professional development. Show less



Warden Woods Community Centre

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Respite Services Worker

  • Sep 2021 - Dec 2022

  • Performed shift lead duties such as creating a safe and productive work environment, assigning tasks, training new staff, de-escalating conflicts, submitting reports, and supervising staff and volunteers. • Completed intakes, discharges and referral procedures for clients using SMIS Software. • Assisted our service users with accessing personal needs such as food, medication, clothing, bedding, hygiene kits, harm reduction kits, transportation, etc. • Provided service users information and referrals to community agencies such as housing workers, hospitals, social workers, crisis intervention workers, shelter providers, etc. • Maintained our service user’s safety by conducting frequent wellness checks, bed checks and temperature checks as per shift requirements. • Supported service users from an Anti-Racist, Anti-Oppressive, Harm Reduction, Person-centered, and Strength-based lens. • Maintained professional boundaries while having positive interactions with coworkers and clients. • Maintained employee, client, and volunteer confidentiality. • Collaboratively worked with coworkers and security to prevent, defuse, and resolve conflicts using nonviolent crisis intervention techniques. • Collaboratively worked along with EMS (ambulance, police, and firefighters) to assist service users in crisis. • Collaboratively worked along with cleaning staff to maintain a clean work environment. • Collaboratively worked along with management (respite manager and respite supervisors) in ensuring the facility met regulations covering health, safety and capacity requirements. • Collaboratively worked along with the maintenance team by submitting tickets for repairs and service improvements. • Performed shift exchange duties with upcoming shifts such as passing over shift keys, logbooks, bed charts, incident reports, shift exchange forms, etc. • Conducted reception duties such as answering phones, checking voicemails, and faxes, and distributing mail. Show less



Kennedy House

• Canada
• Mental Health Care
• 1 - 100 Employee

• Shelter Youth Worker

  • Jul 2021 - Jul 2022

  • Completed intake procedures for service users, and completion of discharges when required using SMIS Software. • Conducted needs assessments, orientation and overview of shelters rules and expectations. • Completed building and bed checks as per shift requirements. • Assisted youths with accessing personal needs such as hygiene, food, medication, clothing, etc. • Assisted with meal prep and serving of food items. • Provided ongoing informal counselling to youth with complex needs. • Provided necessary referrals to case management services and other external agencies. • Ensured the health & safety of youths: crisis management and stabilization, response to emergencies, etc. • Maintained a positive and professional relationship with youths. • Maintained overall building safety & cleanliness as outline in the agency’s policy and procedures manual. • Supported youths from an Anti-Racist, Anti-Oppressive, Harm Reduction, Person-centered, and Strength-based lens. • Worked cooperatively with coworkers, management, and volunteers to effectively meet the needs of youth. • Professionally completed documentation each shift. • Participated in meetings and training for professional development. Show less



College Montrose Children's Place

• Canada
• Individual and Family Services
• 1 - 100 Employee

• Community Worker

  • May 2021 - Jul 2021

  • Created a database of resources (Family & Children Services, Health Care, Education, Employment, Housing, Financial, Mental Health, Legal Services, etc.) to assist TCHC Tenants in the Etobicoke-Gooch Neighborhood. • Contacted participants to inform them about new/upcoming programs and services for children and their families. • Performed wellness checks on participants via phone calls, emails, and texts; to monitor their wellbeing and to build rapport and trust. • Supported with assembling and distribution of children’s activity kits. • Proficient in using data bases (Microsoft word, Excel, PowerPoint, Outlook, Zoom, Link2feed, Microsoft teams, etc.) to provide quality work. • Assisted with setting up of food bank, arranging food boxes and providing recipients their food boxes according to dietary needs. • Proficient in using the Link2Feed: Food Bank Software & Food Pantry Software to create and modify food bank recipients appointments. • Referred participants to services and programs within the GTA that met their needs. • Conducted community outreach to communicate with Gooch participants in order to efficiently meet their needs. • Conducted community outreach to partners and potential partners to share information about our programs and services. Show less



Warden Woods Community Centre

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Crisis Intervention Worker

  • Sep 2020 - Apr 2021

  • Performed primary intake by assessing client’s eligibility for Crisis Intervention and Assistance Program.• Performed Covid 19 screening according to agency’s policies.• Respected all clients, regardless of their race, gender, income, sexual orientation, etc.• Assisted individuals living on low income, suffering chronic health conditions, facing mental health issues, isolation, and language barriers.• Created a database of resources (ODSP, CPP, OW, ID Clinics, Wheel Trans, Legal Clinics, Furniture Banks, Clothing Banks, etc.) to assist TCHC Tenants in Scarborough Southwest Neighborhoods. • Proficient in using data bases (Microsoft word, Excel, PowerPoint, Outlook, Zoom, CIMS Software, Microsoft teams, etc.) to provide quality work. • Professionally communicated with clients, coworkers, supervisors, management, service providers, and community agencies to collaboratively meet the needs of clients.• Able to perform job duties with minimum supervision.• Able to problem solve and deescalate conflicts as they arise.• Proficiently completed and maintained intake logs, weekly statistics, and reports.• Enthusiastic to learn new skills and undertake training needed for self-improvement. Show less

• Crisis Support Line Worker

  • Sep 2020 - Apr 2021

  • Gently and empathetically answered clients calls and provided emotional support.• Attentively listened to client’s inquiries to better provide their needs.• Performed wellness checks on clients to monitor their wellbeing and to build rapport and trust.• Respected all clients, regardless of their race, gender, religion, income, sexual orientation, etc.• Able to perform job duties with minimum supervision.• Able to problem solve and deescalate conflicts as they arise.• Conducted community outreach to communicate with the community in order to efficiently meet their needs.• Referred clients to services and programs within the GTA that met their needs.• Created a database of networks and resources (Food Banks, Food Delivery Services, Furniture Banks, Clothing Banks, Legal Clinics, Covid 19 Testing Centers, etc.) to refer clients.• Professionally communicated with clients, coworkers, supervisors, management, service providers, and community agencies to collaboratively meet the needs of clients. Show less



Deb's Caribbean Kitchen

• Toronto, Ontario, Canada

• Cashier

  • Jul 2017 - Feb 2020

  ● Greeted customers with a welcoming and cheerful attitude. ● Attentively listened to customer requests and recommended services accordingly. ● Communicated clearly and positively with co-workers and management. ● Managed currency and Interac transactions quickly and accurately. ● Maintained a clean and tidy work environment. ● Assisted chefs in prepping and cooking food items. ● Recorded and maintained inventory of kitchen items. ● Greeted customers with a welcoming and cheerful attitude. ● Attentively listened to customer requests and recommended services accordingly. ● Communicated clearly and positively with co-workers and management. ● Managed currency and Interac transactions quickly and accurately. ● Maintained a clean and tidy work environment. ● Assisted chefs in prepping and cooking food items. ● Recorded and maintained inventory of kitchen items.



The Lung Association-Ontario

• Toronto, Ontario, Canada

• Accounting Clerk

  • May 2018 - Jun 2018

  Confidentially, handled business and donor’s information. Updated and maintained donor’s account information using Excel and Raiser’s Edge Software. Organized incomplete and completed donor’s account information in chronological order. Accurately inputted and calculated donations in the Raiser's Edge Software. Submitted all assigned tasks to other staff and supervisors. Communicated clearly and positively with coworkers and management. Confidentially, handled business and donor’s information. Updated and maintained donor’s account information using Excel and Raiser’s Edge Software. Organized incomplete and completed donor’s account information in chronological order. Accurately inputted and calculated donations in the Raiser's Edge Software. Submitted all assigned tasks to other staff and supervisors. Communicated clearly and positively with coworkers and management.



Burger King

• United States
• Restaurants
• 700 & Above Employee

• Cashier

  • Apr 2016 - Mar 2017

  ● Greeted customers with a friendly and cheerful outlook. ● Carefully listened to customer wants and recommended services accordingly. ● Communicated clearly and positively with coworkers and management. ● Managed currency and Interac transactions quickly and accurately ● Maintained a clean and tidy work environment. ● Greeted customers with a friendly and cheerful outlook. ● Carefully listened to customer wants and recommended services accordingly. ● Communicated clearly and positively with coworkers and management. ● Managed currency and Interac transactions quickly and accurately ● Maintained a clean and tidy work environment.



JA Worldwide

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Product Assembly

  • Sep 2013 - May 2014

  • Created high quality decorative products using recycled plastic • Introduced products in an enticing manner to persuade customers to buy • Organized products for sale based on price, color, and size • Marketed products in accordance with special occasions and holidays • Created high quality decorative products using recycled plastic • Introduced products in an enticing manner to persuade customers to buy • Organized products for sale based on price, color, and size • Marketed products in accordance with special occasions and holidays