Experience

mymdoc

• Nigeria
• Wellness and Fitness Services
• 1 - 100 Employee

• Human Resources / IT Associate

  • Jun 2022 - Present

  Key Responsibilities • Support development of strategic expansion of core operational functions including selection of service providers. • Negotiating and posting job openings on various site • Scheduling and inviting candidates for interviews • Updating staff database • Human resource management • Coordination of health promotion projects • Leverage inhouse tools to facilitate KPI and performance management process amongst team • Support the process staff and consultant expenses in line with the office policies • Facilitate weekly staff meetings (and work with office manager) on other meetings as needed for the business. • Leverage Jira for tracking application process. • Support refinement and implementation of HR policies, procedures, and guidelines. These includes topics such as health and safety, data protection, and security, onboarding, revitalization of employee manual and KPI program. • Develop staff calendar of birthdays and help to develop recognition and rewards Show less



Appen

• IT Services and IT Consulting
• 700 & Above Employee

• Remote Social Media Search Evaluator (Independent Consultant)

  • Jan 2019 - Present

  * I do web evaluation using an Excel spreadsheet or an annotation tool. * I review and rate web content, using a web application to support the measurement of search data relevance. * I evaluate online web content according to detailed criteria. * I do web evaluation using an Excel spreadsheet or an annotation tool. * I review and rate web content, using a web application to support the measurement of search data relevance. * I evaluate online web content according to detailed criteria.



Tek Experts

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Microsoft Office 365 and Windows Technical Support Engineer

  • Jan 2021 - Jun 2022

  Key Responsibilities • Resolve an average of 10 tickets per day on issues relating to Microsoft 365 and Windows OS services for end users in NOAM, APAC and the EMEA regions. • Deliver technical support solutions via email, chat, and phone to end-users for issues concerning configuration, download, install, activate PC performance and other software issues relating to Microsoft. • Provide level 2 support for Microsoft Office applications related issues and Windows OS. • Adhere to all Microsoft and Tek-Experts process, procedures and policies when supporting Microsoft customers. • Work extensively with the external team to ensure customers queries are resolved. Show less



Internet Solutions Nigeria Limited

• Nigeria
• Technology, Information and Internet
• 1 - 100 Employee

• Technical Support Specialist (NOC)

  • Jun 2018 - Dec 2020

  • Interfacing directly with service providers, customers, field technicians, service contractors, and field service coordinators to troubleshoot and resolve networks related issues. • Solving password related issues. • Carrying out of activation and deactivation of network links. • Diagnose and repair internet service. LAN and wireless networks. • Planning and undertaking scheduled maintenance upgrades. • Updating various databases. • Investigating, diagnosing, and solving internet/network-related faults. • Responding to customers via e-mail, Zendesk, WhatsApp, and Tawk • Acknowledging and resolving technical complaints at the first level. • Work on frequencies when necessary to restore optimal service on links. • Refer to internal database or external resources to provide accurate technical solutions. • Using monitoring tools such as the Mikrotik dude and other provided monitoring tools to effectively monitor links and resolve any issue before it escalates. Show less



CCSNL

• Nigeria
• Information Technology & Services
• 1 - 100 Employee

• Call Center Representative

  • Mar 2016 - Jun 2018