Experience

Royal Glenora Club

• Canada
• Recreational Facilities
• 1 - 100 Employee

• Facilities Security / Operations Manager

  • May 2014 - Present

  Special Services Manager • Ensured clear and detailed communication amongst supervisory and security staff • Maintained effective customer service levels to ensure member and guests satisfaction • Collaborated with detailed internal security investigations to resolve incidents • Conducted CCTV Reviews to investigate and loss and suspicious events • Preparing detail strategy to improve safety, such as new cameras and exterior/interior locks • Delegated and monitored tasks and daily routines to security staff • Planning, directing, and coordinating Facility Operations team to ensure daily maintenance and repairs are performed wound prioritizing urgent issues • Estimating replacement and repairs of equipment • Analyzing and planning workforce utilization, tools, and parts required • Managing schedules, vacations and holidays/off hours coverage and approving working time for the facilities operations team • Interviewing and hiring employees, and coordinating contractors and subcontractors to support facility operations as required, overseeing the work to meet the contractual requirements • Designing layout of equipment and workspace for maximum efficiency • Conferring with vendors to determine product specifications and arrange for purchase of equipment, materials, or parts • Working closely with purchasing to ensure product quality and price • Planning, budgeting, and project managing capital improvements and special projects • Working with OH&S committee to ensure all employees are current and continue in safe training as needed • Managing and developing maintenance reports, and maintaining current records of all maintenance and equipment improvements • Coordinating and working with other managers to schedule downtime or repairs of equipment • Creating purchase orders and approving all invoices, working closely with Accounts payable • Being available to respond to emergent needs by phone



Impact Security Group

• Canada
• Security and Investigations
• 100 - 200 Employee

• Edmonton Client Services Manager

  • May 2012 - May 2014

  Impact Security Group Edmonton 2012 - 2015 • Coordinated 24 hour shift schedules for stationary and mobile security team using When to Work Scheduling System • Successfully solicited new customers, establish new accounts, manage files and recorded detailed service records • Ensured clear and detailed communication amongst supervisory and security staff Maintained effective customer service levels to ensure client satisfaction • Reviewed security reports and logs to inform clients of incidents and potential risks • Delegated and monitored tasks and daily routines to security staff



Brinks Canada

• Edmonton, Canada Area

• A.T.M. Technician

  • Mar 1988 - Jun 1999

  A.T.M. Technician 1998 - 1999 Brinks Canada, Edmonton, AB • Supervised and coordinated the activities of other security guards • Drove and guarded armored trucks during pick up and delivery of cash supplies • Performed routine interior and exterior checks of building perimeter and surrounding grounds A.T.M. Technician 1998 - 1999 Brinks Canada, Edmonton, AB • Supervised and coordinated the activities of other security guards • Drove and guarded armored trucks during pick up and delivery of cash supplies • Performed routine interior and exterior checks of building perimeter and surrounding grounds