Experience

Cabana

• China
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• 全国销售营运负责人

  • Sep 2021 - Present

  销售营运部门负责集团全国店铺的销售营运工作，从0到1建立部门的工作流程及搭建框架，主要涉及开店项目、SOP、培训、系统建立、人员绩效、业绩目标、货品策略与管理、成本控制、激励方案；开店项目管理，完成6个开店项目：其中Cabana体验店3家广州、北京、深圳，品牌旗舰店3家USM、the Miller&the Knoll、Trudon；建立了开店流程、新开店店长手册、新店培训体系；针对新开店开业前6个月业绩跟进，SOP流程，从0到1的建立，整个销售中心的SOP框架建立，完成营运操作手册框架确定；培训体系：从0到1建立培训体系框架，已经完成新员工体系的框架及课程开发、店长赋能培训、新品牌入驻培训体系、销售论坛产品培训、店铺活动培训机制；完成培训框架搭建进程表跨部门沟通，会涉及到市场中心、场景中心、信息中心、供应链管理中心、人才文化中心、财务中心：市场中心：店铺开业活动、日常活动机制订立、CRM管理以及会员权益、工衣工牌、店铺日常物料SOP设定、企微客资管理流程场景中心：协助建立店铺陈列执行流程和标准、价签标准以及结合热力图制定店铺的陈列调整方案信息中心：参与新系统的项目、前期梳理需求规划、搭建系统框架，共同开发新的销售工具，提升店铺工作效率供应链管理中心：产品分货和配货机制、推动建立供应链业务流程、配送&安装标准、进口家具渠道物流流程、新客服流程；设定分货和补货机制，提升商品周转率；人才文化中心：员工培训地图建立、绩效考评机制设定、考勤制度等财务中心：合理控制预算、设定目标、以及员工激励方案和奖金提成计划，以及协助共同建立店铺财务流程，做好成本控制和风险控制；与业主及品牌方进行沟通和合作，数据分析、资源需求、以及谈判等 Show less



C&A

• United States
• Arts & Crafts

• operation manager

  • May 2011 - Sep 2021

  Responsible for day-to-day store operation, to report on the regional manager, Management of 60 team. Mainly responsible to improve store performance、cost control、data analysis、personnel management and recruitment、staff training、employee development、inventory management、cash management、visual merchandising、team building etc. To develop a store of standard processes , and thirty part maintenance(engineering, security, cleaning)、property and other effective communication. And establish a good relationship with relevant government departments (Trade and Industry Bureau, Price Bureau, Bureau of Quality Supervision, associations, fire, police).Turn off the task successfully completed in Dec.2011 to Feb.2012 for wujiaochang Wanda plaza store. Exceed the sales target in a more difficult environment, properly deal with staffing issues. Show less



Best Buy

• Retail
• 700 & Above Employee

• Operation Manager

  • Apr 2010 - Mar 2011

  To be responsible for store cashier,cash room,customer service and administrative functions daily management. Report to store GM. Management of 40 people team. Be responsible for controlling the cost, stores consumable cost loss. For department performance analysis, employees incentive schemes, and perfect the system training, make SOP standardized operation flow, making business plan ascending department KPI achievement. Cultivating talents. Complete on-duty manager (MOD) work, large promotion plan, prepare and implement, and relevant government department (bureau of industrial and commercial bureau, Commercial committee, quality supervision bureau, and consumer advocates) and media (People's Daily, etc) building relationships Show less

• Customer Experience Manager (Traditional Home Appliance, VIP)

  • Apr 2009 - Apr 2010

  To be responsible for store household appliances sales, VIP department daily management. Report to store GM. Management of 30 people team. While bringing departments to achieve store sales plan, profit index, product service plan, accessories and services. to provide high quality service. tracking product sales and margin, overall solutions, develop a plan of action to improve performance. tracking instant sales data, labor costs, and customer service conditions, adjust the number of employees and the service methods, Improve merchandise floor performance management, Provide employees selling techniques and customer service skills training . Drive through personal assistant team to realize the VIP customer maintenance and development, And VIP customers to establish a long-term relationship, Promoting customer loyalty Show less

• Customer service& Operation Supervisor

  • Sep 2007 - Mar 2009

  To be responsible for store cashier department, cash room, customer service and administrative department daily management. including performance analysis, incentive scheme, perfecting the system training, make SOP standardized operation flow, according to a business plan ascension, train the outstanding talented department KPI, complete set up shop, the golden week department work plan and execution, etc.



IKEA Group

• Italy
• Design Services
• 1 - 100 Employee

• Cash office group leader

  • Dec 1997 - May 2007

  To be responsible for store cashier department and the cash register line site management. Report to Cash office manager. Management of 40 people team. The new store opening finish work and employee training. The cashier department completed formulated daily. Transfer the company's corporate culture and personnel on-site adjustment . Ascend the cashier consciousness of service and security knowledge. To ensure that employees providing customers with the cashier service IKEA type. To be responsible for store cashier department and the cash register line site management. Report to Cash office manager. Management of 40 people team. The new store opening finish work and employee training. The cashier department completed formulated daily. Transfer the company's corporate culture and personnel on-site adjustment . Ascend the cashier consciousness of service and security knowledge. To ensure that employees providing customers with the cashier service IKEA type.