Dora Silva
Continuous Improvement Lead at Barkyn- Claim this Profile
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English Native or bilingual proficiency
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French Elementary proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Getting started with ShippyPro
ShippyProJul, 2023- Sep, 2024 -
Learn SQL Course
CodecademyApr, 2021- Sep, 2024 -
Confident Presenter
Carla Rocha ComunicaçãoJul, 2019- Sep, 2024 -
Project Management Foundations
Winning Scientific ManagementJun, 2018- Sep, 2024 -
Pedagogical Aptitude Certificate
EVOLUI.COMFeb, 2011- Sep, 2024
Experience
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Barkyn
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Portugal
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Technology, Information and Internet
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1 - 100 Employee
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Continuous Improvement Lead
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Apr 2023 - Present
- Drive and facilitate continuous improvement initiatives- Identify areas for improvement and prioritize initiatives- Develop strategies to enhance operational efficiency and quality- Lead teams in implementing changes and process optimizations- Analyze data to measure progress and identify trends- Foster a culture of innovation and collaboration- Communicate workflow status- Facilitate change management and adoption of new processes
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Logistics Manager
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Jun 2022 - May 2023
- Oversee and manage all aspects of logistics operations, including transportation, inventorymanagement, warehousing, and distribution.- Develop and implement strategies to optimize logistics processes, improve efficiency, and reducecosts.- Coordinate with internal teams and external stakeholders to ensure timely and accurate delivery ofgoods and services.- Monitor and analyze key performance indicators (KPIs) to measure logistics performance and identifyareas for improvement.- Lead a team of logistics professionals, providing guidance, coaching, and support.- Collaborate with cross-functional teams, such as procurement, sales, and customer service, to alignlogistics activities with business objectives.Since October'22, cumulative role as Customer Success Lead:- Lead and manage the customer success team- Develop and implement strategies- Collaborate with cross-functional teams- Provide training and support to customers- Monitor and analyze key performance indicators (KPIs)- Setup and implementation of new ticketing tool (Dixa) Show less
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Operations Lead
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Feb 2022 - May 2022
- Oversee and manage day-to-day operational processes- Ensure smooth and efficient operations across multiple areas (Logistics, Customer Success andPurchasing);- Coordinate and collaborate with internal departments for successful execution of projects- Monitor and track operational metrics to measure performance and identify areas for improvement- Ensure compliance with established policies and procedures- Lead and manage teams to achieve operational goals- Identify and mitigate operational risks- Drive process improvements and streamline workflows- Foster a culture of teamwork, productivity, and continuous improvement. Show less
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Senior Operations Specialist
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Jul 2021 - Feb 2022
- Manage day-to-day operational processes to ensure business continuity- Interface with multiple areas of business operations to achieve eCommerce goals- Perform operational tasks that are not yet automated and collaborate with internal departments forsuccessful product completion and process improvements- Plan and execute non-technical internal projects or programs- Communicate workflow status to Operations and area managers, escalating customer experience andSLA risks, and advising the operations team based on a holistic view of outbound operations- Facilitate communication between multiple areas of outbound operations. Show less
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Operations Specialist
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Apr 2020 - Jul 2021
- Manage B2C shipping solutions for inbound and outbound shipments across all modes- Establish processes and guidelines for shipping agents- Analyze data and monitor shipping performance, quality, and city operations metrics to ensure reliabledelivery service- Report escalated matters to line management promptly- Support the implementation of new processes by providing feedback and testing new solutions- Identify opportunities to enhance customer experiences.
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Farfetch
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United Kingdom
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Software Development
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700 & Above Employee
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Delivery Support Technician
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Apr 2016 - Apr 2020
As Delivery Support Process Designer/Global Business Representative: - Design, monitor, optimize, and implement global processes for the team - Ensure alignment of activities across projects and identify improvement opportunities - Drive continuous improvement, process, and culture change - Establish a global framework to empower teams in developing and monitoring their processes As Delivery Support Technician: - Handle daily communications between carriers and other teams using the cases management tool - Collaborate with various teams to find the best solutions for new issues or problems - Take responsibility for executing specified business or project deliverables to meet time and quality standards. Show less
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Traffic Coordinator / CRM
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Mar 2014 - Dec 2015
• Responsible for routing freight to carriers as well as management of orders to meet on time delivery. • Assess freight expenses and service levels to ensure cost effective routing and on time deliveries are met. • Assist administration with projects to meet the goal of continuous savings and providing value-added services to the customer. • Communicate with carriers and customer regarding any transportation issues. • Identify savings and growth opportunities to promote account profitability and enhance customer service. Show less
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Operational Manager
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May 2013 - Nov 2013
• People and recruitment management and sales metrics monitoring; • Stores supervision and operations management; • Behavioural analysis, stock control, merchandising, company sales development analysis; • Account management for expansion and franchising of the brand. • People and recruitment management and sales metrics monitoring; • Stores supervision and operations management; • Behavioural analysis, stock control, merchandising, company sales development analysis; • Account management for expansion and franchising of the brand.
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Education
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2005 - 2008
Universidade de Aveiro
Licentiate degree, Languages and Business Relations
Community
