Topline | Dora Hoelbling

Homepage Find Professionals Dora Hoelbling

Dora Hoelbling

Associate at Decision Finance

Contact Information

us****@****om

(386) 825-5501

Gold Feature

Click to upgrade to our gold package
for the full feature experience.

Location

Docklands, Victoria, Australia, AU

Languages

Topline score feature will be out soon.

Generated by

Topline AI

You need to have a working account to view this content.

Join now

You need to have a working account to view this content.

Join now

Personal Banker
- Feb 2019 - Sep 2020
Inbound and Outbound sales - Personal Banker in ANZ Call Centre Key Contributions: - Received Inbound calls from new and existing customers to open, manage, perform support, and perform maintenance on accounts - Engaged clients into innovative and industry dynamic solutions and drove conversation, helping customer managing their banking needs - Provided excellent customer experience through ANZ values, case managing clients and follow up with customers via calls, emails and SMS - Dealt with customer complaints and feedback on a daily basis by interacting with key stakeholders to ensure great customer resolution - Conducted detailed financial reviews, helping peers, educating and lending support for customers to sell appropriate products tailored to their need- deposits, overdrafts, credit cards and personal loans - Promoted the bank's values and vision consistently Outbound campaigns- Home loan Qantas frequent flyer points offer AEVD Decommissioning Credit card Balance transfer Pre-Attrition Credit card closures Achievements: Quarterly performance award