Business Development

• Jan 2015 - Present

As Business development, my main achievement at CakeERP was to understand the small and medium business needs in Brazil and incorporate those in the product development cycle. Point to new business opportunities as demanded by the markets we've interested on. As Business development, my main achievement at CakeERP was to understand the small and medium business needs in Brazil and incorporate those in the product development cycle. Point to new business opportunities as demanded by the markets we've interested on.

Service Manager

• Apr 2011 - Present

Working in this position I've improved customer service experience, created engaged customers and facilitate organic growth. To take ownership of customers issues and follow problems through to resolution was part of my daily routine. I've also contributed to business growth by controlling resources and utilize assets to achieve qualitative and quantitative goals. Adhere to and manage the approved budget Working in this position I've improved customer service experience, created engaged customers and facilitate organic growth. To take ownership of customers issues and follow problems through to resolution was part of my daily routine. I've also contributed to business growth by controlling resources and utilize assets to achieve qualitative and quantitative goals. Adhere to and manage the approved budget

Lead Auditor

• Mar 2006 - Jun 2009

Business Consultant

• Jun 2000 - Mar 2006