Lecturer

• Jun 2022 - Present

Artificial Intelligence and Machine Learning Artificial Intelligence and Machine Learning

Client Services Manager

• Nov 2021 - May 2022

Chevening Scholar

• Oct 2020 - Oct 2021

Chevening is the UK government’s international awards programme aimed at developing global leaders. It enables professionals with leadership potential from over 160 countries and territories to undertake postgraduate study at universities in the United Kingdom. With a global acceptance rate of only 2-3%, Chevening is highly competitive and one of the most prestigious scholarships in the world. Chevening is the UK government’s international awards programme aimed at developing global leaders. It enables professionals with leadership potential from over 160 countries and territories to undertake postgraduate study at universities in the United Kingdom. With a global acceptance rate of only 2-3%, Chevening is highly competitive and one of the most prestigious scholarships in the world.

Service Manager

• Apr 2020 - Sep 2020

Oversee overall governance on key customer accounts and act as a facilitator between various local and international stakeholders. Chair steering committees and business development meetings to achieve service excellence and promote customer satisfaction. Contract management and ensuring adherence to prescribed Service Level Agreements (SLAs). Monitor and resolve incidents impacting normal business operations on cloud platforms. Lead change management procedures within the company and coordinate with third party entities. Show less

Pre-Registration Engineer

• Jun 2017 - Aug 2019

Assist the Head of Engineering in developing project briefs, estimating costs, forecasting project schedules, defining payment terms and drafting progress reports for ongoing capital projects. Prepare technical specifications and bidding documents for Communication, Navigation and Surveillance (CNS) systems, oversee procurement procedures and evaluate bidder proposals. Analyse, consult and recommend solutions to engineering problems such as interference issues, performance degradation, system design requirements, simulation and mathematical modelling. Supervise technical activities, maintenance works and ensure that health and safety procedures detailed in risk assessment and method of work plans are respected. Assess system failures to ensure equipment reliability and availability as defined by the International Civil Aviation Organisation (ICAO). Coordinating with various stakeholders of the aviation sector in Mauritius such as local telecommunications authorities, airlines, emergency services and other governmental bodies. Show less

Delivery Manager

• Nov 2015 - Jun 2017

Responsible for the deployment of VPN services and related IT Service Management activities in the UK, Ireland and Benelux regions. Interaction with several Internet Service Providers (ISP) of the European region for the implementation of DSL, Fibre and International Ethernet Links. Customer facing events, regular meetings and conference calls with all stakeholders for progress reporting, solution counselling and project discussion. Escalate or expedite actions to remedy issues impacting the overall project schedule and to maintain a proximity relationship with the customer. Compliance to a prescribed provision model and coordination with supply chain entities for the delivery of network equipment. Dispatch and assistance to the local engineering team during the set up, testing and troubleshooting of WAN connections. Billing and initiation of service commencement notice to customers upon completion of projects. Leader in Kaizen methodology for continual service improvement and solution oriented approach to existing and forecasted issues. Show less

Engineering Trainee

• Jun 2014 - Aug 2014