Experience

Corvias

• United States
• Strategic Management Services
• 300 - 400 Employee

• Service Center Coordinator

  • Aug 2018 - Present

  Provide administrative assistance to Facilities Leadership, and responsible for effectively managing the maintenance turn and service request process. Act as liaison between residents and maintenance technicians, neighborhoods, and vendors. Process work orders and invoices in a timely manner, pinpointing all inconsistencies and provide fast remedies. Track and manage the entire process of work and purchase orders to include, but not limited to, assisting the accounting department for accuracy of invoices, scheduling vendors for all work order submissions, and tracking the Mold Remediation Program. Show less



KETTLER

• United States
• Real Estate
• 200 - 300 Employee

• Lead Resident Services Coordinator

  • Dec 2017 - Jul 2018

  Manage administrative requests from residents. Distribute packages and sign for deliveries. Record resident service requests and ensure timely follow-up. Assist team members with administrative or office needs such as assembling move-in packets and lease packets, etc. Maintain schedule for party room, media room, or any other events and amenities. Receive and distribute office mail. Assist Property Manager with recruiting and selecting staff for the other Resident Service Coordinator shifts. Maintain front desk schedule and ensure property coverage 16 hours a day. Support new hires with training hours and instruction. Created Front Desk Manual. Serve as the primary point of contact for the property, greeting all customers, residents, and guests. Answer primary property phone line and deliver messages to the appropriate recipient. Show less



Corvias

• United States
• Strategic Management Services
• 300 - 400 Employee

• Resident Services Specialist

  • Jan 2015 - Jan 2018

  Build and maintain positive relationships with residents by responding to resident concerns, questions, and requests in a timely manner, while adhering to company policies. Oversee resident move-ins, move-outs, and renewals, including all associated inspections, notifications, and paperwork. Manage accounting, collection, and reporting functions. Maintain tenant ledgers while tracking current and past resident’s delinquent accounts. Pay invoices and collect rent, while managing accounts receivable. Perform administrative duties such as answering phones, maintaining personal resident files, performing data entry, and compiling necessary reports. Train new employees in equivalent role. Create and develop training materials, as well as evaluation criterion for new office employees. Submit reported discrepancies or malfunctions in multiple homes. Report status updates to residents with current or overdue work orders. Contact approved vendors for work orders. Assist community managers with daily task such as overseeing daily calendars, walking and inspecting available homes with maintenance supervisor, preapproving move-in and move-out files, starting and completing various projects for upper management, and reporting the status of available homes. Assist corporate office with various projects for company-wide incentives, programs and telecommunication functions. Plan and execute large and small scale resident events. Collect relevant information for social media purposes. Send out community wide announcements via email, social media and verbal communication. Show less



Equity Residential

• United States
• Real Estate
• 700 & Above Employee

• Regional Learning Administrator (East Coast) DC, FL, NY. NE

  • Jan 2014 - Sep 2014

  Established mentors/coaches for new hires. Managed the Learning Management System for the Eastern Region. Created and submitted reports pertaining to employee online and classroom learning, course offerings and scheduling of calendars. Coordinated regional events, including: scheduling event dates and locations, establishing vendor relationships, maintaining and processing registrations, purchasing requested material, and handle hospitality needs. Presented high-level customer service at all times. Composed and submitted all necessary reports and documents to include: course completions, pre and post test scores, and field trainer/mentor records. Assisted regional Organization and Talent Development team in creating, developing, coordinating production of support materials for training programs and events (manuals, audiovisuals, agendas, program guides, etc.). Gathered, submitted and tracked all travel expense reports. Show less

• Leasing Consultant

  • May 2012 - Jan 2014

  Responsible for all duties related to prospective residents, new move-ins/transfers and lease renewals. Met monthly leasing quotas. Maintained a relationship with prospective and current residents to achieve maximum occupancy. Collected and posted rental payments. Remained informed of Montgomery County's Landlord and Tenant Laws and MPDU regulations. Communicate delinquent balances to previous and current residents. Coordinate calendars for office staff. Assist with the coordination of community/resident events. Show less



Anne Arundel County Public Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Teachers Assistant

  • Sep 2009 - May 2012

  Delivered mail to various employees. Supervised student in various designated areas. Enforced administration policies and rules. Organized and labeled support materials. Supported and assisted teachers with various meetings. Planned, prepared and developed various teaching aids. Organized weekly and daily reports for student progress. Typed, filed, copied and maintained student records. Escorted visitors to staff members' offices/classrooms. Assisted and led a plethora of lessons to students while engaging all facets of learning abilities. Developed lesson plans for lead teachers. Show less



Profiles

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Freelance Print Designer

  • Jun 2008 - Aug 2008

  Resized and manipulated various web and print ads. Developed logos for current Pivec, Inc. sub companies. Laid-out and designed various informational pieces for Toyota Car Company, both large and small scale. Laid-out and designed various Toyota web advertising using Flash. Laid-out and designed for Valpak coupon and magazine ad layout. Worked closely with Art Director/Executive Account Manager. Enhanced currently used images for web and printed material. Maintained and met various deadlines for various jobs. Maintained great work ethic. Worked efficiently in a fast-paced design agency Show less



Jones Creative

• Pikesville, MD

• Graphic Designer

  • Jul 2006 - Jun 2008

  Designed corporate identity package, ads, brochures, posters and other business materials. Responded to frequent demands of multiple customers. Completed jobs from conception to completion. Promoted and sold pre-made designs to various clients. Communicated successfully with vendors and clients. Project managed multiple jobs under short deadlines. Worked closely with Art Director. Learned quickly with little to no supervision. Designed corporate identity package, ads, brochures, posters and other business materials. Responded to frequent demands of multiple customers. Completed jobs from conception to completion. Promoted and sold pre-made designs to various clients. Communicated successfully with vendors and clients. Project managed multiple jobs under short deadlines. Worked closely with Art Director. Learned quickly with little to no supervision.



National Security Agency

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Office Assistant

  • Aug 2003 - Aug 2004

  Acquired top security clearance; currently inactive. Established GS-01 scale level. Provided quality organizational skills within the filing system. Handled calls and promptly forwards them to appropriate person among 20 employees. Scheduled meetings for Chief Executive and other office employees. Escorted visitors to staff members' offices. Organized calendars for multiple employees. Compose and distribute inter-departmental memorandums. Acquired top security clearance; currently inactive. Established GS-01 scale level. Provided quality organizational skills within the filing system. Handled calls and promptly forwards them to appropriate person among 20 employees. Scheduled meetings for Chief Executive and other office employees. Escorted visitors to staff members' offices. Organized calendars for multiple employees. Compose and distribute inter-departmental memorandums.