Experience

Premier Alaska Tours, Inc.

• United States
• Travel Arrangements
• 1 - 100 Employee

• Tour Operations Manager

  • Jul 2022 - Present

  Work alongside a dedicated team of managers facilitating the needs of our ever-growing travel industry. I help manage a team of 100+ Tour Directors and cultivate new talent. We are hiring! Work alongside a dedicated team of managers facilitating the needs of our ever-growing travel industry. I help manage a team of 100+ Tour Directors and cultivate new talent. We are hiring!



Alaska Travel Industry Association

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Programs Manager

  • Jul 2021 - Jul 2022

  I oversee the day to day logistics of our building operations as well as manage programs like our in-house scholarship foundation, grant supporting applications and cultivating new partnerships with businesses and organizations in the travel industry of Alaska.

• Customer Service Manager

  • Jul 2020 - Jul 2021

  Helping mitigate travel safely and efficiently during unforeseen circumstances.

• Tour Operations Manager

  • Jan 2018 - Jul 2020

  Helped manage a team of 90 seasonal staff members and also processed payroll.

• Tour Director

  • Jun 2013 - Jan 2018

  Escorted 40-50 guests on 5-7 day land tours through interior Alaska. Arranged accommodations for guests with special needs. Booked land tour excursions each day of our trip to maximize their Alaskan experience. Processed payments for land excursions, and was awarded a service award in July for excellent customer service.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Oct 2014 - May 2017

  Working as a supervisor in this high volume hotel was rewarding in so many ways. The diversity of our staff and the desire from upper management to always want a polished and smart working team was paramount in our success. Working as a supervisor in this high volume hotel was rewarding in so many ways. The diversity of our staff and the desire from upper management to always want a polished and smart working team was paramount in our success.


Hilton Worldwide
• India
• Hospitality
• 300 - 400 Employee
• Front Office Supervisor

  • Dec 2013 - May 2014


The Omni Grove Park Inn

• United States
• Hospitality
• 200 - 300 Employee

• Assistant Front Office Manager

  • Feb 2012 - Jun 2013

  Managed the Front Office operations and responded to medical emergencies resort wide. Being able to diffuse any given situation with issues pertaining to conflict resolution was a strong suit of mine.

• Resort Manager

  • May 2011 - Feb 2012

  As the evening Manager, I was committed to maintaining the highest level of service. I would oversee various departments and assist with staff issues daily. We were very visible in our role and the responsibilities were endless but rewarding. Being able to build up the staff was imperative in everything I did as a Resort Manager.

• Lead Agent/Supervisor

  • Apr 2002 - May 2011

  Assisted with arrivals and departures. As a lead I was able to assist fellow agents with billing questions, and training. My supervisor roll was more detailed with the day to day reports and implementation of operating procedures that helped with our teams personal growth and overall profitability.



Royal Caribbean Cruises, Ltd.

• Tour Director

  • May 2006 - Sep 2010

  Escorted 40-50 guests on 5-7 day land tours throughout the interior of Alaska. Responsible for booking excursions, going over points of interests and coordinating special events or activities that made the vacation one to remember. Escorted 40-50 guests on 5-7 day land tours throughout the interior of Alaska. Responsible for booking excursions, going over points of interests and coordinating special events or activities that made the vacation one to remember.



Wachovia, A Wells Fargo Company

• Teller

  • Dec 2008 - May 2009

  Tended to the day to day banking of our customers. Helped with retention of customers by expanding their banking options with services that best suited their banking needs. Tended to the day to day banking of our customers. Helped with retention of customers by expanding their banking options with services that best suited their banking needs.



Holland America Line

• United States
• Travel Arrangements
• 700 & Above Employee

• Train Car Manager

  • Apr 2004 - Jul 2006

  Managed a crew of seven. I gave narration as we made our way north/south throughout the interior of Alaska. Responded to medical emergencies and had radio communications with the conductor. At the end of each day, I was responsible for end of day reporting and deposits. Managed a crew of seven. I gave narration as we made our way north/south throughout the interior of Alaska. Responded to medical emergencies and had radio communications with the conductor. At the end of each day, I was responsible for end of day reporting and deposits.