Donovin Innocent

Salesforce and DocuSign Developer at Micronetbd Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Rahway, New Jersey, United States, JE

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Credentials

  • Salesforce Certified Administrator (SCA)
    Salesforce
    Jan, 2022
    - Nov, 2024
  • DocuSign CLM Implementation Consultant 2021
    DocuSign
    May, 2021
    - Nov, 2024
  • DocuSign CLM Specialist 2021
    DocuSign
    Mar, 2021
    - Nov, 2024
  • Google IT Support - IT Security: Defense Against the Digital Dark Arts
    Coursera
    Dec, 2020
    - Nov, 2024
  • Google IT Support - System Administration and IT Infrastructure Services
    Coursera
    Dec, 2020
    - Nov, 2024
  • Google IT Support Professional Certif
    Google
    Dec, 2020
    - Nov, 2024
  • Google IT Support - Operating Systems and You: Becoming a Power User
    Coursera
    Nov, 2020
    - Nov, 2024
  • Google IT Support - The Bits and Bytes of Computer Networking
    Coursera
    Nov, 2020
    - Nov, 2024
  • CompTIA ITF+
    CompTIA
    Oct, 2020
    - Nov, 2024
  • Google IT Support - Technical Support Fundamet
    Coursera
    Oct, 2020
    - Nov, 2024

Experience

  • Micronetbd Inc
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Salesforce and DocuSign Developer
      • Mar 2021 - Present

      • Salesforce Admin- Maintained the Salesforce platform for numerous clients such as resolving user tickets, importing large amounts of data, and customized dynamic dashboards and reports for clients to analyze their business. • Salesforce Admin- Configured profiles and administrative permissions to grant/deny user access to certain features yielding in proper allocation of data to certain users. • Salesforce Developer- Utilized Salesforce change sets for deployments into different Salesforce environments via development tools (Copado, Version Control, Git). • Project Management- Oversight on multiple DocuSign and Salesforce projects to keep projects on schedule and making sure projects stay within the agreed upon budget and SOW with the client. • DocuSign CLM- Build and Configure CLM workflows using the DocuSign CLM Solution process to fulfill client requirements resulting in revenue increase and providing the client with managed services. Show less

  • ZT Systems
    • United States
    • Computer Hardware Manufacturing
    • 700 & Above Employee
    • Systems Test Technician
      • Jan 2021 - Mar 2021

      • Troubleshooting- Identified and resolved various errors within the server racks thus resulting in a faster testing time and making room for more servers to be tested. • Windows Power Shell/Linux- Wrote numerous lines of commands in Kali Linux and Windows Power Shell to detect the errors within the server racks. • Hardware Configuration- Swapped and replaced out damaged components within the server racks thus eliminating the need for additional server testing. • Troubleshooting- Updated internal server rack components using numerous tests yielding in a faster time to be moved to quality assurance. Show less

  • NPower
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Fundamentals Engineer
      • Sep 2020 - Dec 2020

      • Troubleshooting- Acquired knowledge in the troubleshooting process from start to finish and discussed the importance of documenting after the encounter with the customer. • Operating Systems- Installed and configured different operating systems such as, Windows, Mac and Kali Linux. • Networking – Coursework focused on the set up and support on home and business networks • Hardware Configuration- Built different types of computers such as, gaming and workstation, using virtual programs. Show less

  • Hyatt Hills Golf Complex
    • Clark, New Jersey
    • Sales Associate
      • May 2017 - Aug 2019

      ● Customer Service - Greeted customers coming in and out of the store on a daily basis. Assisted with scheduling tee times and planning events resulting in an increase in revenue during peak golf season. ● Productivity Software - Managed and maintained customer records in the Hyatt Hills database using Microsoft Excel which resulted in a faster check in process when the customer comes into the golf shop. ● Troubleshooting - Updated system software and troubleshooted Wi-Fi router when connect went down by restarting the router and configured the settings from the beginning. ● Customer Service - Aided over 200 customers on daily basis with their various needs and wants thus resulting in an increase in revenue for the golf course Show less

  • Monmouth University
    • Higher Education
    • 700 & Above Employee
    • Resident Assistant
      • Aug 2018 - May 2019

      Planned and managed various initiatives and programs within the residential communities.Managed personal office and organized and submitted appropriate paperwork for programs. Collected and organized various surveys to assess residents needs and increase resident satisfaction.Acted as referral agent for residents utilizing appropriate University and/or community resources.

    • Bookstore Associate
      • Sep 2016 - Sep 2018

      Provided customer service and received deliveries from the loading dock when they come in.

Education

  • New Jersey Institute of Technology
    Certificate, Cybersecurity
    2023 - 2024
  • NPower
    IT Fundamentals
    2020 - 2021
  • Monmouth University
    Bachelor's degree, Computer Science
    2016 - 2020
  • Trailhead by Salesforce
    2021 -

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