Junior System Engineer

• Jan 2022 - Present

Junior System Administrator

• Oct 2014 - Present

• Assist users with printer related issues over the phone and through e-mail as part of the company's Help Desk.• Create trouble tickets for field technicians to resolve.• Set up workstation PC's as needed.• Keep track of printer supplies through Print Audit Infinite User Management, as well as install and maintain IUM for existing clients.• Run reports indicating monthly print volumes.

Computer Technician

• Jul 2014 - Oct 2014

• Ensured that the county's new Hewlett-Packard PC's were properly configured with Windows 7 and set up for various departments across Florence County. (Primary Project) • Created new system images for the Dell Venue 11 Pro tablet with Windows 8 and deployed them for the Planning Department. • Performed inventory as part of a team effort to salvage useful parts from deprecated computers. • Participated in a team effort to transform a previous storage/work area into an office for incoming IT hires. Responsibilities included creating new network drops and modifying current ones. • Assisted members of the IT department with various tasks, including setting up new network switches, repairing network cables, and troubleshooting PC related issues. Show less

IT Support

• Sep 2010 - May 2012

• Excelled in the maintenance and repair of the college's various Dell desktop computers, including their Ultra Small Form Factor offerings. • Assisted users with day-to-day Active Directory issues, both in person and on the phone, including but not limited to creating new accounts and resetting passwords. • Ensured that the college's computer images were correctly prepared to exact specifications and quickly deployed through Altiris. • Installed and configured Windows XP and Windows 7 for times when an image from Altiris would not work. • Created, repaired, and ran RJ-45 network cables. • Ensured that all computers across the college's main campus and remote sites (Lake City, Hartsville, Mullins, Health-Science Campus) had the programs they needed to have installed and working properly. • Assisted users through the college Help Desk with various issues concerning Windows XP/7 and programs like the Microsoft Office Suite and Internet Explorer, and ensured that the issues were resolved quickly and efficiently. • Installed and supported various models of printers (Dell, HP) across campus. • Traveled to various remote sites to perform assigned tasks. • Installed Cisco IP phones. • Volunteered as part of a team effort to overhaul the college's main server room over a three day period. Main responsibilities were ensuring that new network cables and server racks were set up properly. Show less