Experience

Bethel Freight

• United States
• Truck Transportation
• 1 - 100 Employee

• Senior Account Manager

  • Mar 2022 - Present



eShipping

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• International Implementations

  • Dec 2017 - Mar 2022

  ● Lead the implementation of new accounts across all international modes, with 98% success rate historically, a measure including expected GM and annual account retention.● Provide skills-based knowledge, presenting business reviews and tech demos on conference calls and in person sales meetings.● Drive retention efforts across all International Modes, leading to annual increases in GM Retention.● Analyze trend data for new and existing accounts, allocating operational resources to downward trending accounts. ● Ensure compliance with applicable local government and global trade regulations.● Develop unique solutions to new client logistics problems. ● On-board new employees through formal training sessions and performance reviews. Show less

• International Freight Specialist

  • Oct 2016 - Dec 2017

  ● Operational account manager of 30+ import and domestic clients. ● Provide 24/7 customer support for expedited, time critical shipments. ● Developed performance management system through survey of employees to support management’s goal of developing complete people and solutions.● STA/TSA Certified.



Nike

• United States
• Retail
• 700 & Above Employee

• Assistant Head Coach (Assistant General Manager)

  • Jul 2015 - Jul 2016

  ● Assistant General Manager of Apparel and Visual in $15 million store.● Planned and executed corporate merchandising strategies and market initiatives. ● Critical experience in loss prevention and asset protection. ● Interim Operations Manager of 120 employees and department managers.● Analyzed business metrics and market trends to forecast daily payroll allowance.● Developed forecasting tool to optimize payroll accuracy and drive profitability. ● Recruited and developed retail leaders. Show less

• Shipping and Receiving Coach (Department Manager)

  • Sep 2014 - Jun 2015

  ● Lead store in receiving, processing and stocking 2,500 units daily. ● Created performance managing system to monitor and assess productivity.

• Shipping and Receiving Specialist

  • Jul 2014 - Sep 2014

  ● Supported department manager in all responsibilities. ● Planned seasonal stockroom organization. ● Implemented new POS product refill strategy to support sales staff.

• Athlete

  • May 2013 - Jun 2014

  ● Customer Service Leader, driving positive consumer interactions. ● Performance Recognition – 2014 North American Central Territory Athlete of the Year, which is awarded to only five Nike employees annually.