Experience

Grand Hyatt Baha Mar

• Bahamas
• Hospitality
• 100 - 200 Employee

• Assistant Director of Rooms

  • Apr 2022 - Present



Sandals Resorts International

• Jamaica
• Hospitality
• 700 & Above Employee

• Operations Manager

  • Dec 2021 - Dec 2021

  - Oversee the operation for rooms division (Front desk, Concierge, Housekeeping, Laundry and Butlers) - Assist with development of a budget for the rooms division - Ensure seamless communication between departments - Host regular meetings to communicate important information - Participate in recruiting, interviewing and hiring - Ensure consistent training across the division - Respond quickly and appropriately to guest complaint - Oversee the operation for rooms division (Front desk, Concierge, Housekeeping, Laundry and Butlers) - Assist with development of a budget for the rooms division - Ensure seamless communication between departments - Host regular meetings to communicate important information - Participate in recruiting, interviewing and hiring - Ensure consistent training across the division - Respond quickly and appropriately to guest complaint



Disney Cruise Line

• United States
• Travel Arrangements
• 700 & Above Employee

• Island Services Manager

  • Jun 2021 - Aug 2021

   Oversee the daily operations for Food and Beverage, Housekeeping, Landscaping, Transportation and Wardrobe.  Responsible for leading and contributing to the long-term strategy planning and overall business execution of Island Services in the areas of annual operating, planned work and budgeting, department staffing and scheduling of work duties, team performance and effectively managing to targeted business goals  Manange the Wardrobe operation for the island; including costume inventory and stock for Crew Members and Managers costumes.  Maintain and manage that cleaning & landscape chemicals are appropriately used and stored properly, including regular inventory and availability of MSDS  Manage inventory on a monthly including par levels for cleaning supplies & chemicals in all General supplies and Chemical Stores. Ensure the preparation of weekly purchase request for all cleaning & chemical supplies on the Island  Supervises subordinate employees including first level coaching, counseling, and training and performance evaluations while inspiring the team Food and Beverage  Liaise with Island Chef de Partie regarding healthy menu creation and food preparation production for crew members  Ensure the following of all USPH guidelines and sanitizing of crew galley/kitchen, and appropriate inventory/cost control measures are being followed  Ensure Disney Cruise Line and USPH Sanitation requirements are met in all galleys and food store rooms, including proper storage of food at all times and inspections ensuring adherence to HACCP procedures in all food and beverage outlets.  Monitor all culinary standards, inventory, requisition/stock and cost control; ensure necessary inventory meetings daily/weekly food cost targets.  Meet with the shipboard Hotel department regarding Food & Beverage and Concierge services on the island Show less



Bahama Divers

• Bahamas

• Operations Manager

  • Jan 2020 - May 2021

   -Manage day to day dive operations  -Develop marketing and sales strategy to sell dive certifications  -Oversees and control dive equipment inventory  -Create local and international partnerships to generate more business  -Create and implement commission system with aim to encourage internal sale  -Conduct training for staff (customer service, sales)  - Create and Implement SOPs to create consistency in service  -Manage day to day dive operations  -Develop marketing and sales strategy to sell dive certifications  -Oversees and control dive equipment inventory  -Create local and international partnerships to generate more business  -Create and implement commission system with aim to encourage internal sale  -Conduct training for staff (customer service, sales)  - Create and Implement SOPs to create consistency in service



Aqua Safaris

• Bahamas

• General Manager

  • Jul 2017 - Dec 2019

   Build out strategic business plan to establish grow and sustain business over the next 3 -5 years.  Create and manage budget  Engage both foreign and local investors on the investment opportunities.  Monitor local market for expansion opportunity.  Mange day to day operations.  Dive Instruction  Dive Charters  Consultancy  Build out strategic business plan to establish grow and sustain business over the next 3 -5 years.  Create and manage budget  Engage both foreign and local investors on the investment opportunities.  Monitor local market for expansion opportunity.  Mange day to day operations.  Dive Instruction  Dive Charters  Consultancy



Sandals Resorts International

• Jamaica
• Hospitality
• 700 & Above Employee

• • Jan 2016 - Jun 2017

   -Participated as a part of a team to open a luxury resort of 404 rooms. Building the food and beverage team of 250 plus talents from scratch. Conducting 6 weeks of training, assigning management and staff to their outlets and ultimately welcoming guest. -Directly responsible for coordinating with both projects and maintenance departments on the renovations of restaurant outlets. Also responsible for managing local vendors that supplied services (i.e. Caribbean Bottling Company). -Oversaw day to day operations of ten (10) dining options and eight (8) bars. Managed 10 Restaurant Managers, 8 Restaurant Supervisors, 1 Bar Manager, 3 Bar Supervisor, 1 Stewarding Manager and 3 Stewarding Supervisors.  -Oversaw monthly inventory counts. (this would include inventory for each individual outlet and the operation as a whole) -Introduced the conducting of regular inspections and created reports. This initiative created a new culture of accountability and the overall operation improved as a result.  -Directly responsible for conducting semi- annual evaluations of management staff. -Serve as direct report for 18 plus managers and supervisors Show less

• • Feb 2012 - Jan 2016

   Won manager of the year. Responsible for training staff in EHS disciplines (Fire safety, fire drills, Hurricane preparedness, food safety etc.) Designed and introduce a waste management program that achieved more $25,000 a year in savings. Prepared the property for numerous local and international inspections. Ultimately passing all. Most notable were the Environmental Audits Conducted by Earth Check. Under my management the Resort passed 3 audits moving the company to Platinum status (highest status that could be achieved). Built a communication grid that lead to a greater awareness of the environmental program among the staff. This is believed to be the contributing factor to the reduction of utility bills. Directly responsible for ensuring the Resort was legally compliant against both local and international standards/best practices. Responsible for investigating all guest and staff accidents/incidents. Monitor daily utility consumption via the daily utility report and report any abnormalities. Also suggest and introduce new controls to reduce cost. Conducted monthly inspections across resort and drafted reports, sending them to Executive Management. While working with line management on action plan to the correction of any challenges. Primarily responsible for teaching staff body of more than 600 CPR. Worked and trained with operations manager on a number of photo/video shoots. Also two large concerts. Show less

• • Feb 2012 - Jan 2016

   Serve property’s primary decision maker in the absence of senior management  Respond to guest concerns in a timely manner  Oversee front desk operations Manage arrival process for guest checking in late evening  Inspect food and beverage outlets and check in with team on dining operation Check in with entertainment on the reception and execution of entertainment events  Walk the property and ensure all is in order Respond to emergencies and make appropriate decision to minimize impact on the overall operation Create report for hand over and follow up Show less

• • Nov 2003 - Feb 2012

   Selected as the departmental trainer responsible for training staff within the department. Trained a number of staff that moved on to becoming Instructors. Certified more than 2,000 students. Achieved numerous certifications in and out of diving. Elected to the position of Social Club President. Won a number of awards, including team member of the month.

• • Sep 2000 - Dec 2003

   Teach sailing lessons  Teach Skiing lessons  Operated skis boat  Took guest sailing  Fix and maintained beach equipment  Clean pools



Globe Tech Wireles

• Bahamas

• General Manager and Founder

  • Jan 2008 - Dec 2012

  Created relationships with international vendors. Applied and gained approval for telecommunication services in The Bahamas. Secured significant funding for the project. Secured licensing from URCA Created relationships with international vendors. Applied and gained approval for telecommunication services in The Bahamas. Secured significant funding for the project. Secured licensing from URCA



21 by 7 Import/Export

• Bahamas

• President and Co-Founder

  • Jan 2004 - Jan 2008

  Managed initial investments to realizing return on investment and profit within the first 12 months. Built a system of operating that created a sizable customer base. Expanded the company within the first 18 months into livery vehicle transfers. Directly responsible for managing relationship with vendor responsible for import Imported vehicles as a service Managed initial investments to realizing return on investment and profit within the first 12 months. Built a system of operating that created a sizable customer base. Expanded the company within the first 18 months into livery vehicle transfers. Directly responsible for managing relationship with vendor responsible for import Imported vehicles as a service