Experience

Tech Elevator

• United States
• Education Administration Programs
• 700 & Above Employee

• Java Development Bootcamp Graduate

  • Jan 2022 - Present

  14-week full-stack coding bootcamp learning how to create dynamic web-based software systems using Java OR .NET/providing 700+ hours of development education and application. 14-week full-stack coding bootcamp learning how to create dynamic web-based software systems using Java OR .NET/providing 700+ hours of development education and application.



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Underwriting Resolution Specialist

  • Jun 2021 - Dec 2021

  In a call center setting, act as an expert resource to ensure department’s adherence to policy contractrequirements, application accuracy, and settle information disputes while using empathy and excellentcustomer service skills to maintain the Progressive Brand. Responsibilities include:* Being available to act as an expert resource to assist other department representatives inthe completion of their own job duties. Assist others in navigating and interpretingcompany guidelines.* Trained on higher level skills to interpret claims notes for potential policy follow up, aswell as reviewing documents and assisting customers in scenarios that require an expertlevel of judgement, and interpersonal skills.* Review customer phone calls to help settle customer disputes.* Continue to complete all the duties described in the Underwriting Specialist role describedbelow, while maintaining within the 60-80 th percentiles for department efficiency.

• Personal Auto Underwriting Specialist

  • Jul 2019 - Dec 2021

  In a call center setting, work to ensure adherence to policy contract requirements, application accuracy,and settle information disputes while using empathy and excellent customer service skills to maintainthe Progressive Brand. Responsibilities include:* Reviewing and analyzing information gathered from policy applications, consumerreports, requested documentation, claims investigations, and interviews, to ensure policyaccuracy, that the risk remains properly rated, and remains in compliance with companypolicy and state law.* Work with customers who have been found to be out of state or company compliance byeducating customers on relevant state laws and company policies and educatingcustomers on all available options available to help the customer make choices to resolvepolicy issues.* Selected to educate and provide additional training to other department members onvarious job-related responsibilities by utilizing one on one peer coaching, or through thecreation and delivery of group presentations. Delivered topics included policy accuracy,positive communication and de-escalation techniques, along with techniques to addressefficiency issues.* Create reports for Product Managers based on policy history, documents received, claimsnotes, and interviews, when normal processes do not allow for proper follow up. Reportsare submitted for review, and then take appropriate follow up action based on ProductManager’s recommendation.* Selected by leadership to participate on the Diversity & Inclusion and Gallup team subcommittees. Worked with both committees to deliver content to promote a diverse andopen workplace, as well as to address individual concerns addressed in the yearly Galluppoll results.* Recognized and honored on Rewards and Recognition list all but 2 months since becoming eligible.

• CL Multi-product Sales rep

  • Oct 2018 - Jul 2019

  In a call center setting, work to quote and bind General Liability and Workers Comp policies as a licensed salesrep. Responsibilities include:● Work accurately and efficiently with clients to build policies that protect their business andpersonal assets adequately.● Selected to act as a roamer during the academy process to assist new hires with questions aboutacceptability and quoting process.● Selected to pilot Excess and Surplus product lines. Submitted feedback on process, systems andcustomer experience.

• Commercial Auto Sales Associate

  • Mar 2017 - Oct 2018

  In a call center setting, work to quote and bind Commercial Auto policies as a licensed sales rep. Responsibilitiesinclude:● Recipient of 2018 Discretionary Award for exceeding expectations for Customer Service,Efficiency, and for going beyond job role to fill-in for withdrawn Coach support.● Work accurately and efficiently with clients to build policies that protect their business andpersonal assets adequately.● Chosen for mentorship role for new sales agents. Monitor calls for accuracy and provideanswers about acceptability and systems. Organize Sit-Withs. Provide feedback about callflow, sales techniques and technical skills.



Peace Corps

• United States
• International Affairs
• 700 & Above Employee

• Youth Development Volunteer

  • Jul 2014 - Oct 2016

  Worked with various institutions in the province of San José to promote and incorporate life skills, sexual education, and recreational activities into institutional programing. Successful programs included:• Promoted and developed monitoring, reporting, and evaluating strategies as a Peace Corps MRE Champion. Developed and revised tools to assist volunteers to measure change in participants and assess program efficacy. Worked with staff to train volunteers in MRE techniques and assist volunteers directly in their implementation.• Personal Growth Journaling project with students transitioning to high school. Lead journaling activities to develop goal-setting, self-expression, strength identification, and happiness through gratitude practices. • Implemented a program of “Friendship Circles” to develop interpersonal skills, and emotional intelligence in 4th through 6th graders as well as train Peer Mediators.



The Centers

• United States
• Non-profit Organization Management
• 300 - 400 Employee

• Case Manager- CPST

  • Dec 2013 - Jul 2014

  Under the direction of the Supervisor of Behavioral Health Services, the Community Psychiatric Supportive Treatment Professional is responsible for diagnostic assessment, case management and counseling services to adults. Assures that opportunities are provided for meeting the psychosocial needs of mentally or emotionally disabled persons. Manages a caseload, encompassing a broad cross section of problems, using case management, group work skills, and counseling with individuals and families. Assumes a leadership role on the treatment team and coordinates provision of necessary services by all service providers. Maintains the core primary relationship with disabled clients while they are served in a number of service environments.



Bellefaire JCB

• United States
• Mental Health Care
• 200 - 300 Employee

• Childcare Worker

  • Jul 2013 - Jan 2014

  • Prepare daily and monthly reports on clients for records; provide input for the treatment team in formulating the treatment plan; provide incident reports• Provide counseling, work with clients on treatment issues and facilitate communications/mediation among peers• Create an atmosphere of warmth, openness, and safety with limits that encourages each youth to be responsible for him or herself • Prepare daily and monthly reports on clients for records; provide input for the treatment team in formulating the treatment plan; provide incident reports• Provide counseling, work with clients on treatment issues and facilitate communications/mediation among peers• Create an atmosphere of warmth, openness, and safety with limits that encourages each youth to be responsible for him or herself



Family & Community Services, Inc.

• United States
• Individual and Family Services
• 1 - 100 Employee

• Americorps VISTA - $.A.F.E. Program Coordinator

  • Jul 2012 - Jul 2013

  Maintained and reported various data for grant auditing purposes.Created and improved upon existing data collection methods.Organized various community outreach efforts including recruitment, class scheduling, and fundraisers.Created and distributed various marketing materials, including a bi-monthly newsletter.Created and updated financial literacy curriculum. Maintained and reported various data for grant auditing purposes.Created and improved upon existing data collection methods.Organized various community outreach efforts including recruitment, class scheduling, and fundraisers.Created and distributed various marketing materials, including a bi-monthly newsletter.Created and updated financial literacy curriculum.



Kent Plaza Theater

• Personnel Manager and Projectionist

  • Apr 2008 - Jun 2012

  Responsible for all personnel duties including; interviews, hiring/firing of employees, bi-yearly reviews, & scheduling.Created and distributed weekly promotional flier.Various office duties including; bookkeeping, nightly deposits, customer service, & creating movie promotions.Ran and Maintained 35MM and Digital Projectors. Responsible for all personnel duties including; interviews, hiring/firing of employees, bi-yearly reviews, & scheduling.Created and distributed weekly promotional flier.Various office duties including; bookkeeping, nightly deposits, customer service, & creating movie promotions.Ran and Maintained 35MM and Digital Projectors.