Experience

SS Design Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Sales Representative

  • Dec 2022 - Present

  The sky is the limit for your logo!! I'd love to partner with you, collaborate with creativity and take on the heavy lifting when it comes to helping you prepare for your next BIG Branding opportunity! I help teams find new and creative ways to build quality programs that help support critical initiatives both internal and external to their organization that focus on driving: Strong Brand Awareness/Rebranding Launches Employee Recognition Community Events & Humanitarian Efforts Customer Appreciation New Hire Welcome Kits Company Meetings and Events New Product/Service Introductions Trade Show Effectiveness Safety and Service Awards Dealer/Distributor Events and much, much more!! Show less



Allstate

• United States
• Real Estate

• Licensed Insurance Producer

  • Nov 2022 - Jul 2023

  Focused on providing individuals and companies with the right insurance at the right price. Lines of insurance include Auto, Home, Umbrella, Motorcycles, Recreational Vehicles, Renters, Special Personal Property, Investment Property and More! Focused on providing individuals and companies with the right insurance at the right price. Lines of insurance include Auto, Home, Umbrella, Motorcycles, Recreational Vehicles, Renters, Special Personal Property, Investment Property and More!



Avidian Technologies

• United States
• Software Development
• 1 - 100 Employee

• Strategic Accounts, Customer Success Management

  • Jan 2020 - Apr 2022

  Focused on building and growing strong strategic long-term relationships with an immediate concentration on the top 50 gross revenue generating accounts. Success strategies include securing meetings with C-Suite, Upper and Mid-Management to review and assess client data, Corporate KPI’s and CRM Objectives. Results focus on cleansing data, understanding, and streamlining current processes, and identifying integration opportunities between Prophet CRM and other critical internal solutions such as ERP, Accounting, and Inventory systems resulting in the reduction of human redundancies, improving accuracy and reporting, while increasing quality time with clients. An equally important focus is placed on establishing and cementing new partnerships fresh out of implementation. This introduction plays a crucial part in successfully establishing our role as a trusted advisor. Show less

• Sales and Customer Success Management

  • Feb 2019 - Jan 2020

  Sales focused on new customer acquisition and renewal for life. Initiate contact with prospective client, developing the relationship and trust required to secure new Sales while maintaining the client relationship and securing future renewals for life.

• Customer Success Management Leader

  • Aug 2017 - Jan 2019

  Customer Success Management Leader 2017 – PresentCreated a Customer Success Management organization which consists of Customer Success Managers, Implementation Project Managers and Trainers. The main purpose of this team is to identify, standardize and instate best practices for each of these roles that have a direct impact on a customer’s initial success and early adoption of their Prophet CRM system. In addition to their longer-term success which is directly tied to Customer Retention. It is critical across all roles to understand the art of building strong relationships and providing a superior customer experience by being accountable to the client, showing them your desire to understand their business in an effort to help them reach their desired/required goals. In doing so, Avidian has realized a consistent increase in Annual Recurring Revenues, seen increases in Product and Service upsells, reduced failed Implementations and has seen a substantial decrease in overall customer refunds year over year. Show less

• Sr. Account Manager

  • May 2013 - Aug 2017

  Managed and developed 600+ Client relationships across the globe. Helped define and achieve Customer Relationship Management (CRM) objectives leading to greater visibility of team and individual Activity metrics for better coaching, planning and strategy adjustments that increase sales and encourages user adoption producing positive growth for both Avidian and our Clients.• Increased Customer Retention from 40% to 70% Renewal rate within the first 2 years of servicing Clients• Achieve and exceed sales quotas and retention goals by developing trusting relationships with incoming and existing customers• Successfully manage a large book of business with focus on continuous growth, upsell and record high retention• Primary point of contact for Client Leadership and their teams post-implementation to ensure necessary guidance and support for increased user adoption• Provide strategic consultative services to Leadership Teams concentrated on how to continuously leverage and raise Prophet usage throughout their organization in order to attain their desired CRM ROI• Committed customer advocate who passionately pursues researching, troubleshooting and escalations on behalf of clients to address and resolve business critical issues• Work with Avidian’s internal teams to advance Prophet’s SaaS product offering based on client experiences and submit feedback for future Road-map Feature Enhancements requests• Provide personalized and client-wide End User and Administrator training to improve the knowledge of and confidence in the use of Prophet CRM Show less



Expedia, Inc.

• United States
• Real Estate

• Global Network Trainer

  • 2008 - 2013

  Delivered, audited and coached Sales and Service call center training teams to ensure company and customer satisfaction. Monitored completion, comprehension and retention of the content deployed to identify content effectiveness, as well as continuous improvement opportunities and compiled, reviewed and implemented lessons learned for future training initiatives. • Mentored training teams with focus on an excellent customer experience for Expedia and Hotels.com consumers • Strategize with vendors to continuously improve and shorten agent ramp up time on tools, process, policy and procedures • Successfully organized and delivered Train the Trainer sessions for the Global launches in the Americas, EMEA and APAC regions • Observed, coached, and provided weekly and quarterly feedback conference calls with call center trainers, training leadership and management in order to continually build and improve trainer knowledge and confidence • Provided essential feedback to Curricula Design Team for Sales, Customer Service, Tool and Process training curriculum prior to print and distribution • Worked closely with executive leadership, project managers and peers to create and continually refine critical agent process and call-flow documentation to be posted within the knowledge base used to support and educate call center agents during their daily customer interactions • Extensive domestic and international travel: Dallas, El Salvador, Philippines, Egypt, Australia, Sao Paolo, Prague and India Show less



Entellium

• Software Development
• 1 - 100 Employee

• Corporate Sales & Technical Trainer

  • 2007 - 2008

  Developed, implemented and maintained content for Entellium Training programs. Assessed training needs; developed and conducted training on technical software and tracked training metrics and results. • Developed and delivered 3-week boot camp sales training program provided to new hire personnel for eSalesForce, eCustomerCenter and Rave Customer Relationship Management (CRM) software platforms • Conducted product demonstrations for client implementations in addition to new hires for eSalesForce and eCustomerCenter • Streamlined training over a 12 month period with a goal of reducing the ramp up period for each new sales representative once they hit the sales floor. This resulted in a much faster time to promotion within the sales organization, from 6 months to 3 months • Developed, wrote and reviewed training presentations and collateral for various training • Involved in numerous company projects directly related to training communication and product launches Show less



Travelport

• United Kingdom
• Information Technology & Services
• 700 & Above Employee

• Technical Trainer/Product Specialist, Implementation and Training/Sales Support

  • Apr 2005 - Jan 2007

  Developed, delivered and maintained the End-User Training program provided to new clientele for the Orbitz for Business and Travelport for Business online travel booking system platforms and provided interim sales support product demos for potential incoming clientele. • Customized web-based and on-site training for new and existing clients • Created and produced general online recorded training sessions for self-paced study • Key contributor in the creation of written documentation and communication delivered to account development and implementation project managers to meet training commitments contained in finalized client contracts • Developed and implemented a participant training survey process which resulted in 90%+ instructor satisfaction and 85%+ overall course satisfaction • Conducted product demonstrations on Travelport for Business and Orbitz for Business booking systems during the RFP process for potential incoming clientele Show less



AT&T Wireless

• Purchasing, Policy and Tools Procurement Trainer, Supply Management

  • Feb 1990 - Apr 2005

  Developed and delivered procurement training to internal employees on procurement and policy-related activities. • Delivered Oracle 10.7 and 11i Procurement related training • Created and delivered Travelport training for company-wide travel initiative • Provided nationwide training for the Oracle 11i system migration • Monitored training surveys on a monthly basis capturing results that consistently exceeded 90% participant course satisfaction • Created and customized monthly procurement reports for internal business partners using Business Object and Oracle 11i applications • Established the AWS Supplier Diversity Program • Supplier Diversity Representative responsible for building strong relationships with MWBE councils, non-profit organizations and MWBE suppliers • Completed CA PUC reports and provided 2nd tier report for prime suppliers upon request • Held various Administrative positions within AT&T Wireless from 1990-1997 Show less