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Donnie Richards

Customer Success Manager at Poll Everywhere

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Contact Information

us****@****om

(386) 825-5501

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Location

Lynnwood, Washington, United States, US

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Bio

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LinkedIn User

I highly recommend Donnie! I have worked with Donnie at the last two companies that I have been at & Donnie has excelled at every position & role he has been in. The greatest strength that Donnie has is Grit. He has done whatever it has taken to have the highest KPIs on his team & he has worked hard to learn what he does not already know.

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Experience

Poll Everywhere

United States
Software Development
1 - 100 Employee

Customer Success Manager
- Nov 2021 - Present

Tithe.ly

United States
Software Development
100 - 200 Employee

Customer Success Manager
- Mar 2018 - Oct 2021
- 1st Customer Success Hire- Manage, and act as point-of-contact on, 45 to 60 client accounts simultaneously- Educate customers on how to operate their Tithe.ly platform via emails, phone calls, Zoom meetings and by hosting webinars- Communicate with team leads of various departments to receive updates or feedback as needed- Consistently hit KPIs for response time to customer emails and for customer satisfaction
Inbound Sales Specialist
- Mar 2018 - Feb 2019
- Operated the Inbound Sales online chat while simultaneously being a full-time CSM
Sales Executive
- Sep 2017 - Mar 2018