Experience

Deployed Services

• United States
• Professional Services
• 200 - 300 Employee

• Administrative Assistant

  • May 2023 - Present



Eversource Energy

• Billing Specialist



Hutchens Rentz-Eden

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Finance Department Specialist

  • Sep 2021 - Sep 2022

  oversees the tasks of sending invoices to clients and monitoring outstanding balances to ensure each account is paid on time and in full Draft Payment to customers • Bill and invoice customers • Attach payments to invoices • Create invoices • Run Reports • Resolve issues with customers • Charge Customers • Allocate trucks to fuel plants • Allocate delivers to customers oversees the tasks of sending invoices to clients and monitoring outstanding balances to ensure each account is paid on time and in full Draft Payment to customers • Bill and invoice customers • Attach payments to invoices • Create invoices • Run Reports • Resolve issues with customers • Charge Customers • Allocate trucks to fuel plants • Allocate delivers to customers



Duke Energy Corporation

• United States
• Utilities
• 700 & Above Employee

• Learning And Development Specialist

  • Mar 2019 - Feb 2021

  Delivered learning curriculum and programs that include new hire, skill enhancement training and other curriculum as assigned.  Developed and facilitates learning through a variety of delivery methods to develop participant skill sets.  Observed training and operational environments to modify or develop curriculum that will enhance performance to the desired outcome.  Performed all administrative duties associated with developing and conducting training. Delivered learning curriculum and programs that include new hire, skill enhancement training and other curriculum as assigned.  Developed and facilitates learning through a variety of delivery methods to develop participant skill sets.  Observed training and operational environments to modify or develop curriculum that will enhance performance to the desired outcome.  Performed all administrative duties associated with developing and conducting training.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative

  • Mar 2017 - Mar 2019

  Received callers providing exceptional listening skills to determine the nature of their call-in order to address their inquiries clearly and precisely in a professional manner.  Organized customer information and account data for billing and customer service purposes.  Followed up with customers regularly regarding services scheduled and payments due.  Quickly and effectively solved customer challenges to include following up to ensure remediation.  Maintained quality control records, constantly seeking new ways to improve customer service. Show less