Experience

New London

• Advertising Services
• 1 - 100 Employee

• Operations Manager

  • Nov 2010 - Present

  Manage the estimating, purchasing, ecommerce and customer service group. Seek to make workflow processes more efficient and productive through the use of the company’s MIS system. Work with the ecommerce software to find new ways to drive new business to the organization and focus on providing a best in class customer experience. Troubleshoot and resolve issues as they arise. Manage multiple projects until complete as necessary. Maintain company's FSC Certification through employee training, annual audits, updating procedure manual as needed. MIS administrator - Maintain the company’s MIS through setting up new processes, adjusting costing rates, software upgrades, setup new equipment standards for the estimating and planning process, add users, set permissions and delete users as needed. work with employees and train them on best practices in how to in use the software and teach them how their part affects the end result. IT Support - Act as a liaison between the company, its users and our IT consulting company and assist in resolving issues as they occur. Maintain the company phone system adding, changing, and moving users extensions and make changes in the software as requested. Show less



Digital Printing & Imaging

• Estimating / MIS Administrator

  • Jul 2007 - Nov 2010

  Plan and estimate print job/production costs for all jobs coming into the plant for print production. Procure all materials and supplies needed in the production area for all print jobs coming into the plant. Control costs and negotiate pricing and make suitable product substitutions when available from vendors for all materials to ensure company profit margins are maintained. Reviewed completed orders to ensure production costs were maintained through efficiencies and material usage were adhered to estimated amount and spoilage was kept to a minimum and advised of corrective actions to the plant manager. Maintained the company's MIS program, made changes as needed, updated new releases to client PC's, trained employees to use the software. Show less



Nextwave Digital Printing

• Production Manager

  • Dec 2001 - Jul 2007

  Managed a group of 13 employees, maintained production schedule, reiewed, coded and approved vendor invoices for payment processing. Reduced company overhead, overtime and reduced overhead to make division profitable. Completed end of month reports as required by management. Managed a group of 13 employees, maintained production schedule, reiewed, coded and approved vendor invoices for payment processing. Reduced company overhead, overtime and reduced overhead to make division profitable. Completed end of month reports as required by management.